Duty Manager: Elevate Guest Experience & Front Office

Radisson Collection; Cebu City; On-site; PHP 502,000 - 647,000; Full time

Benefits offered by this job

Hotel employee discounts

Friends & family discounts

Global hotel rates

Job summary

Radisson Blu Cebu is seeking a Duty Manager to join its Front Office Operations team. The role focuses on leading guest relations, delivering exceptional service, and ensuring a seamless guest experience.

The ideal candidate is an experienced hospitality professional with leadership experience in Front Office, strong decision-making, and a solid understanding of hotel safety procedures. Shift work including weekends and holidays is required.

Qualifications

• Experienced hospitality professional with Duty Manager/Front Office supervisory experience.
• Strong decision-maker able to handle guest requests and operational challenges independently.
• Security-conscious with knowledge of hotel safety and emergency procedures.

Responsibilities

• Manage guest relations team and lead by example to deliver highest guest experience.
• Maintain patience and empathy while managing performance and productivity.
• Collaborate with management to ensure guest satisfaction and smooth guest services operations.

Skills

Duty Manager experience

Front Office leadership

Decision-making

Security procedures

Hotel PMS

Tools

Hotel PMS

Job description

Radisson Blu Cebu is seeking a Duty Manager to join its Front Office Operations team. The role focuses on leading guest relations, delivering exceptional service, and ensuring a seamless guest experience.

The ideal candidate is an experienced hospitality professional with leadership experience in Front Office, strong decision-making, and a solid understanding of hotel safety procedures. Shift work including weekends and holidays is required.