Duty Manager

Radisson Hotel Group; Cebu City; On-site; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Up to 53% off stay for Team Members

Friends & Family 30% off

Exclusive discounts on meals, spa and,

Job summary

Radisson Blu Cebu is hiring a Duty Manager to lead the guest relations team and uphold exceptional service standards across the guest journey. You will operate within Front Office, ensuring safety, smooth operations, and a memorable guest experience.

The role requires an experienced hospitality professional with supervisory background, strong decision-making, and a security-conscious approach. Shift work including weekends and holidays is expected.

Qualifications

• Experienced hospitality professional with leadership or supervisory experience.
• Strong decision-making skills to handle guest requests and operational challenges.
• Security-conscious with knowledge of hotel safety procedures.

Responsibilities

• Lead guest relations team and ensure the guest journey is delivered to a high standard.
• Manage performance and productivity while maintaining a welcoming host presence.
• Collaborate with management to ensure smooth guest services operations and guest satisfaction.

Skills

Hospitality

Guest relations

Decision making

Security awareness

Shift work

Property management systems

Tools

PMS

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Not a normal 9-5’er? Escape the ordinary and say Yes I Can!

We are currently seeking a Duty Manager to join our vibrant team. At Radisson Blu Cebu, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As a Duty Manager you bring a heightened sense of responsibility, a focus on delivering exceptional service, and a dedication to ensuring a seamless and secure guest experience to our dynamic Front Office Operations Team.

• You will manage our guest relations team and lead by example, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level
• You will exude patience, empathy and have the personality to host the late show, whilst managing performance and productivity
• As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the guest services department

Qualifications

• An experienced hospitality professional with previous Duty Manager or Front Office supervisory or leadership experience.
• A strong decision-maker, able to handle guest requests and operational challenges independently.
• Security-conscious, with knowledge of hotel safety and emergency procedures.
• Skilled in hotel property management systems
• Comfortable working on shifts, weekends, and holidays.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as

• - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.