Duty Manager: Guest Experience Leader

Radisson Hotel Group; Cebu City; On-site; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Up to 53% off stay for Team Members

Friends & Family 30% off

Exclusive discounts on meals, spa and,

Job summary

Radisson Blu Cebu is hiring a Duty Manager to lead the guest relations team and uphold exceptional service standards across the guest journey. You will operate within Front Office, ensuring safety, smooth operations, and a memorable guest experience.

The role requires an experienced hospitality professional with supervisory background, strong decision-making, and a security-conscious approach. Shift work including weekends and holidays is expected.

Qualifications

• Experienced hospitality professional with leadership or supervisory experience.
• Strong decision-making skills to handle guest requests and operational challenges.
• Security-conscious with knowledge of hotel safety procedures.

Responsibilities

• Lead guest relations team and ensure the guest journey is delivered to a high standard.
• Manage performance and productivity while maintaining a welcoming host presence.
• Collaborate with management to ensure smooth guest services operations and guest satisfaction.

Skills

Hospitality

Guest relations

Decision making

Security awareness

Shift work

Property management systems

Tools

PMS

Job description

Radisson Blu Cebu is hiring a Duty Manager to lead the guest relations team and uphold exceptional service standards across the guest journey. You will operate within Front Office, ensuring safety, smooth operations, and a memorable guest experience.

The role requires an experienced hospitality professional with supervisory background, strong decision-making, and a security-conscious approach. Shift work including weekends and holidays is expected.