Resort Duty Manager – Guest Experience & Operations Lead

Filinvest Development Corporation; Cebu City; On-site; PHP 279,000 - 502,000; Full time

Job summary

Filinvest Development Corporation is seeking a Duty Manager to lead daily resort operations in Cebu City, ensuring guest satisfaction and service standards while coordinating departments and resolving issues quickly.

The role requires a Bachelor's in Hospitality or related field, 3–5 years supervisory experience, strong leadership, and English fluency. You will supervise shifts, drive staff development, monitor compliance, and assist in budget and safety procedures.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• 3–5 years of supervisory or managerial experience in hospitality.
• Strong leadership and communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in hotel management software and Microsoft Office.
• Fluency in English; additional languages are an advantage.
• Amenable to work in Cebu City.

Responsibilities

• Oversee daily resort operations to ensure smooth service delivery.
• Coordinate with departments to maintain high guest service standards.
• Address and resolve guest complaints promptly and effectively.
• Supervise staff across shifts and conduct briefings.
• Assist in training and developing team members.
• Prepare reports on operational performance and incidents.
• Assist in budget management and cost control initiatives.
• Act as crisis point of contact during emergencies and implement procedures.

Skills

Leadership

Communication

Interpersonal skills

Flexibility

Problem-solving

Education

Bachelor's degree in Hospitality Management or related field

Tools

Hotel management software

Microsoft Office

Job description

Filinvest Development Corporation is seeking a Duty Manager to lead daily resort operations in Cebu City, ensuring guest satisfaction and service standards while coordinating departments and resolving issues quickly.

The role requires a Bachelor's in Hospitality or related field, 3–5 years supervisory experience, strong leadership, and English fluency. You will supervise shifts, drive staff development, monitor compliance, and assist in budget and safety procedures.