Document Controller (Correspondence Indexer) Tacloban- ONSITE

Virtual Staffing Solutions OPC; Tacloban; On-site; PHP 180,000 - 240,000; Full time

Job summary

Virtual Staffing Solutions OPC is seeking a detail-oriented Correspondence Indexer to join our team to manage healthcare-related documents. You will review, index, and route items using DocuWare, ensuring timely processing.

Candidates should be organized, meticulous, and able to handle repetitive tasks while meeting 72-hour turnaround targets. Proficiency in Excel and strong communication with team members is required.

Qualifications

• High school diploma or equivalent is required.
• Experience with DocuWare or similar document management systems is a plus.
• Strong attention to detail and accuracy when handling large volumes of documents.
• Ability to meet consistent processing deadlines and turnaround requirements.
• Proficiency in Microsoft Excel and other standard office applications.
• Ability to work independently while collaborating effectively with a team.

Responsibilities

• Review and index incoming documents in DocuWare, accurately identifying the document type and routing it to the appropriate team or workflow.
• Process documents within the required 72-hour turnaround time.
• Monitor and process items in the preauthorization, correspondence, and medical document trays.
• Coordinate with team members to ensure documents are properly handled and no items are missed or delayed.
• Provide backup support for processing and sending outgoing letters to members and healthcare providers.
• Maintain an Excel tracking sheet to help monitor document volume, status, and workflow.
• Ensure all documents are processed accurately, efficiently, and in accordance with established procedures.
• Manage multiple tasks and priorities while maintaining a high level of accuracy and productivity.

Skills

Data entry

Document processing

Document management

Records management

Administrative support

DocuWare

Education

High school diploma or equivalent

Tools

DocuWare

Job description

Job Overview

We are looking for a detail-oriented Correspondence Indexer to join our team and help manage incoming healthcare-related documents. In this role, you will review, categorize, and route documents using the DocuWare document management system, ensuring that each item reaches the appropriate team and is processed within the required timeframe.

This is a great opportunity for someone who is organized, detail-oriented, comfortable with repetitive document processing, and able to work efficiently while meeting deadlines.

Key Responsibilities

• Review and index incoming documents in DocuWare, accurately identifying the document type and routing it to the appropriate team or workflow.
• Process documents within the required 72-hour turnaround time.
• Monitor and process items in the preauthorization, correspondence, and medical document trays.
• Coordinate with team members to ensure documents are properly handled and no items are missed or delayed.
• Provide backup support for processing and sending outgoing letters to members and healthcare providers.
• Maintain an Excel tracking sheet to help monitor document volume, status, and workflow.
• Ensure all documents are processed accurately, efficiently, and in accordance with established procedures.
• Manage multiple tasks and priorities while maintaining a high level of accuracy and productivity.

Qualifications

• High school diploma or equivalent required.
• Previous experience in data entry, document processing, document management, records management, or administrative support is preferred.
• Experience with DocuWare or similar document management systems is a plus.
• Strong attention to detail and accuracy when handling large volumes of documents.
• Ability to meet consistent processing deadlines and turnaround requirements.
• Proficiency in Microsoft Excel and other standard office applications.
• Strong organizational and time-management skills.
• Ability to work independently while collaborating effectively with a team.
• Comfortable working in a structured, process-driven environment with changing priorities.

What We're Looking For

The ideal candidate is someone who is highly organized, detail-oriented, and dependable. You should be comfortable reviewing documents, entering information accurately, following established processes, and managing a steady volume of work while meeting deadlines.

Experience in healthcare, medical records, insurance, or document processing is an advantage, but candidates with strong administrative or data-entry experience are also encouraged to apply.