Dispatch Operations & Customer Experience Lead

Satellite Office; Philippines; Remote; PHP 335,000 - 502,000; Full time

Job summary

Satellite Office is seeking aDispatch & Deliveries Coordinator to oversee the end-to-end dispatch operation, ensuring efficient delivery routes and high customer service levels. You will supervise the Dispatch and Deliveries team, lead process improvements, and collaborate with delivery contractors in a fast-paced retail environment.

Ideal candidates bring strong customer service experience, tech savviness, and a willingness to learn new tools, with weekend availability and a focus on problem

Qualifications

• Experience in retail or customer service, handling inquiries through to resolution or purchase.
• Self-starter with ability to work autonomously.
• Friendly, customer-centric, and able to solve problems.
• Willingness to learn new tools and expand digital marketing skills.
• Familiar with e-commerce; furniture experience is a plus.
• Ability to work on weekends.

Responsibilities

• Liaise with inbound customer enquiries across digital channels.
• Monitor reviews and resolve cases using internal tools.
• Assess and convert customer enquiries to potential purchases.
• Assist with ad-hoc digital marketing activities for the online store.
• Oversee dispatch and deliveries operations and team coordination.

Skills

Customer service

Problem solving

Self-starter

Customer-centric

Learn quickly

Weekend availability

Furniture/retail experience

Tech savvy

Tools

Microsoft Office

CRM systems

Social media platforms

Job description

Satellite Office is seeking aDispatch & Deliveries Coordinator to oversee the end-to-end dispatch operation, ensuring efficient delivery routes and high customer service levels. You will supervise the Dispatch and Deliveries team, lead process improvements, and collaborate with delivery contractors in a fast-paced retail environment.

Ideal candidates bring strong customer service experience, tech savviness, and a willingness to learn new tools, with weekend availability and a focus on problem