Dispatcher / Admin Support

VA Masters; Imus; On-site; PHP 223,000 - 357,000; Full time

Job summary

VA Masters is seeking a dependable Dispatcher/Admin Support Specialist to act as the frontline contact for service calls. You will coordinate with field drivers, manage call intake, and ensure daily communication with customers and the team.

The role requires strong communication skills, the ability to follow scripts, and the capacity to work independently while maintaining professional interactions with customers and partners.

Qualifications

• Experience with dispatch or field service management software.
• Strong phone communication skills with clear, professional English.
• Ability to pick up and work from structured call scripts quickly.
• Comfortable coordinating with field-based team members in real time.
• Dependable, precise, and comfortable working unsupervised.
• Strong written and verbal communication.

Responsibilities

• Pick up and handle incoming phone calls from customers requesting service.
• Coordinate and speak directly with field drivers about job assignments and status updates.
• Log and track service requests through our dispatch software.
• Work from supplied scripts so customer interactions stay steady and professional.
• Watch and handle service requests arriving through partner network platforms.
• Hold accurate records of calls and jobs in our tracking system.
• Give customers timely updates on service status and timing.
• Escalate urgent or complex issues appropriately.

Job description

Job Summary:
We're eager to take on a dependable and detail-oriented Dispatcher/Admin Support Specialist to serve as the front-line point of contact for incoming service calls. The position takes in coordinating with field drivers, running call intake, and keeping daily communication between customers and our team running smoothly. The right person is a strong communicator who can pick up our systems and scripts quickly and represent our company professionally on every call.

Key Responsibilities:

• Pick up and handle incoming phone calls from customers requesting service
• Coordinate and speak directly with field drivers about job assignments and status updates
• Log and track service requests through our dispatch software
• Work from supplied scripts so customer interactions stay steady and professional
• Watch and handle service requests arriving through partner network platforms
• Hold accurate records of calls and jobs in our tracking system
• Give customers timely updates on service status and timing
• Escalate urgent or complex issues appropriately

Mandatory Skills:

• Record with dispatch or field service management software
• Strong phone communication skills with clear, professional English
• Capacity to pick up and work from structured call scripts quickly
• Comfortable coordinating with field-based team members in real time
• Dependable, precise, and comfortable working unsupervised
• Strong communication skills, both written and verbal

Preferred Skills:

• Practical work with CRM platforms such as Salesforce
• Grounding in roadside assistance, logistics, or dispatch-related industries
• Familiarity with VoIP phone systems
• Record of working night or evening shifts

Why Join Us:
This is a strong opening to join a growing team and take ownership of a front-line customer service position with real impact. You'll get hands-on training to reach full speed quickly, and there's strong potential for the position to widen as the team grows.