Dispatcher

Jammas Inc.; Pasay; On-site; PHP 279,000 - 390,600; Full time

Job summary

A logistics company in the Philippines is seeking a Dispatch Coordinator to manage driver assignments and client communications. The ideal candidate should have strong organizational and communication skills, familiarity with dispatch software, and a background in dispatching. Responsibilities include scheduling pickups, monitoring driver performance, and ensuring compliance with safety regulations. Candidates must be at least high school graduates, with experience preferred.

Qualifications

• Excellent verbal and written communication for clear instruction and information relay.
• Ability to manage multiple tasks, prioritize, and organize information effectively.
• Competence with dispatching software, GPS tracking, and other communication tools.
• Strong analytical and problem-solving abilities to handle unexpected situations efficiently.
• Familiarity with local geography and traffic patterns for effective route planning.
• Capacity to handle various calls and tasks simultaneously in a fast-paced environment.

Responsibilities

• Assign and route drivers to jobs, manage pick-up and delivery schedules.
• Serve as the primary point of contact for drivers, relaying instructions.
• Utilize GPS to track vehicle locations and monitor drivers' progress.
• Respond to and resolve issues such as delays and emergencies.
• Maintain accurate logs of dispatches, deliveries, and customer interactions.
• Communicate with customers to provide updates and address concerns.
• Ensure operations comply with safety regulations and company policies.

Skills

Communication Skills

Organizational Skills

Technical Proficiency

Problem-Solving

Geographic Knowledge

Multitasking

Education

High School Graduate or College Level

Job description

Role responsibilities and qualifications for the dispatch coordination position are described below.

Responsibilities

• Coordination & Scheduling: Assign and route drivers to jobs, manage pick-up and delivery schedules, and coordinate services to maximize productivity and efficiency.
• Communication: Serve as the primary point of contact for drivers, relaying instructions, updates on routes, and addressing issues that arise during service or delivery.
• Monitoring & Tracking: Utilize GPS and other systems to track vehicle locations and monitor drivers' progress to ensure on-time performance.
• Problem Solving: Respond to and resolve issues such as delays, breakdowns, or emergencies, ensuring minimal disruption to operations.
• Record Keeping: Maintain accurate logs of dispatches, deliveries, driver activities, and customer interactions.
• Customer Service: Communicate with customers to provide updates, address concerns, and manage requests related to their orders or services.
• Compliance & Safety: Ensure all operations comply with safety regulations, company policies, and industry standards.

Qualifications

• Communication Skills: Excellent verbal and written communication for clear instruction and information relay.
• Organizational Skills: Ability to manage multiple tasks, prioritize, and organize information effectively.
• Technical Proficiency: Competence with dispatching software, GPS tracking, and other communication tools.
• Problem-Solving: Strong analytical and problem-solving abilities to handle unexpected situations efficiently.
• Geographic Knowledge: Familiarity with local geography and traffic patterns for effective route planning.
• Multitasking: Capacity to handle various calls and tasks simultaneously in a fast-paced environment.
• At least high school graduate or college level
• with experience in dispatching
• with complete requirements
• Start asap