Dispatch & Customer Experience Lead

Satellite Office; Taguig; On-site; PHP 334,800 - 558,000; Full time

Job summary

A dynamic logistics company in Metro Manila seeks a Dispatch Operations Manager to oversee the entire dispatch operation. The ideal candidate should be technology savvy with experience in customer service and retail. Responsibilities include ensuring efficient delivery paths, managing customer enquiries, and leading the Dispatch team. Ideal applicants possess a self-starter attitude, problem-solving skills, and familiarity with e-commerce. Weekend availability is required.

Qualifications

• Experience in retail and managing customer enquiries.
• Ability to track and resolve customer issues.
• Friendly disposition with customer centric focus.

Responsibilities

• Oversee dispatch operation for efficiency and customer service.
• Liaise with customers across digital channels.
• Monitor and resolve customer reviews promptly.
• Assist with digital marketing activities.

Skills

Technology savvy

Customer service experience

Problem-solving

Self-starter attitude

Familiarity with e-commerce

Tools

Microsoft Suite

Social media platforms

Job description

A dynamic logistics company in Metro Manila seeks a Dispatch Operations Manager to oversee the entire dispatch operation. The ideal candidate should be technology savvy with experience in customer service and retail. Responsibilities include ensuring efficient delivery paths, managing customer enquiries, and leading the Dispatch team. Ideal applicants possess a self-starter attitude, problem-solving skills, and familiarity with e-commerce. Weekend availability is required.