Dispatch Coordinator (Regional Operations)

SuperStaff; Philippines; On-site; PHP 469,000 - 519,000; Full time

Benefits offered by this job

HMO with 1 free dependent upon hire

Life Insurance

Night Differential

20 PTO credits annually

VL and SL cash conversion

Annual Merit Increases and Employee<br

Job summary

SuperStaff is seeking a highly detail-oriented Regional Operations Specialist to support a major client, ensuring drivers are prepared with complete back-office documentation before assignments.

You will coordinate with field ops, drivers, and account managers, provide SMS updates, and resolve driver issues while maintaining accurate paperwork and milestones. Initial onsite 2 months, then hybrid work setup.

Qualifications

• Extreme attention to detail with minimal errors.
• Strong written communication for SMS updates.
• Dependable, organized, proactive problem solver.
• Experience or interest in logistics, dispatch, or back-office roles.
• Ability to learn new software quickly and follow processes.
• Self-motivated and able to work remotely.
• Proven time management with multiple tasks.

Responsibilities

• Act as the key liaison between internal teams: field operations, drivers, and account management.
• Coordinate via text and SMS communication with drivers to ensure alignment with schedules and expectations.
• Handle calls for internal communication only—no direct customer interaction.
• Collaborate with Customer Service to address driver-related issues proactively.
• Review and update paperwork for accuracy, completeness, and client alignment.
• Monitor driver activity to ensure accurate milestone marking for each order.
• Add and track order milestones in the system to maintain visibility and accountability.
• Anticipate gaps by reviewing orders in advance and requesting missing information.
• Ensure drivers have all necessary documents and instructions before assignments.
• Maintain up-to-date records to support reporting and performance reviews.

Skills

Detail-oriented

Written communication

Highly organized

Logistics awareness

Independent worker

Remote work experience

Time management

Tools

Slack

Google Suite

Zendesk

DialPad

Job description

We are seeking a highly detail-oriented and process-driven Regional Operations Specialist to support one of our largest clients. This role is closely aligned with a dispatch position, focusing on internal coordination and operational readiness. The primary responsibility is to ensure that drivers are fully prepared and equipped for each assignment through timely and accurate back-office support.

Key Responsibilities:

• Act as the key liaison between internal teams: field operations, drivers, and account management.
• Coordinate via text and SMS communication with drivers to ensure they are aligned with schedules and expectations.
• Handle calls for internal communication only—no direct customer interaction.
• Collaborate with the Customer Service team to proactively address and resolve driver-related issues.
• Review and update paperwork to ensure accuracy, completeness, and client alignment.
• Monitor driver activity to ensure accurate milestone marking for each order.
• Add and track order milestones in the system to maintain visibility and accountability.
• Anticipate potential gaps by reviewing orders in advance and requesting any missing information.
• Ensure operational readiness by making sure drivers have all necessary documents and instructions before their assignments.
• Maintain up-to-date records and documentation to support reporting and performance reviews.

Requirements

• Extreme attention to detail with the ability to execute with minimal to zero errors.
• Strong written communication skills for efficient and professional SMS/text updates.
• Dependable and highly organized with a proactive, solution-oriented mindset.
• Experience or strong interest in logistics, dispatch, or back-office coordination roles.
• Ability to quickly learn new software platforms and follow established processes.
• Self-motivated and able to work independently in a remote work environment.
• Proven ability to manage time effectively while handling multiple tasks.

Tools & Platforms:

• Slack – Internal team collaboration
• Google Suite – Document and file management
• Zendesk – Ticketing and support platform (training provided)
• DialPad – Internal phone system (training provided)

Benefits

• HMO with 1 free dependent upon hire

• Life Insurance
• Night Differential
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• Equipment provided by the company
• 2 months onsite (Clark or Makati), then transition to a Hybrid setup
• PHP 42,000 - 46,500 all in

Schedule:

Monday, Thursday, and Friday: 9:00 PM to 6:00 AM (the following day)

Saturday and Sunday: 7:00 PM to 4:00 AM (the following day)

Days Off: Tuesday and Wednesday