Regional Operations Specialist – Dispatch Coordinator

SuperStaff; Makati; On-site; PHP 468,720 - 736,560; Full time

Benefits offered by this job

HMO with dep

Life Insurance

Night Differential

PTO 20 credits

VL/SL cash conversion

Merit Increases

Great Company Culture

Career Growth

Equipment provided

Shift Schedule

Onsite then Hybrid

Job summary

SuperStaff is seeking a Regional Operations Specialist to support one of our largest clients. The role focuses on internal coordination, ensuring drivers are prepared with all documents and instructions for each assignment.

You will liaise between field operations, drivers, and accounts, managing schedules and milestones while maintaining accurate records. Remote-ready with onsite initiation for two months, then hybrid work arrangement.

Qualifications

• Extreme attention to detail with minimal errors.
• Strong written SMS/text updates.
• Dependable, highly organized with proactive mindset.
• Experience or interest in logistics, dispatch, or back-office coordination.
• Able to learn new software quickly and follow processes.
• Self-motivated and capable of working remotely.
• Excellent time management across multiple tasks.

Responsibilities

• Serve as the liaison between field operations, drivers, and account management.
• Coordinate with drivers via SMS to align schedules and expectations.
• Handle internal calls only, no direct customer interactions.
• Collaborate with Customer Service to address driver-related issues.
• Review and update paperwork for accuracy and client alignment.
• Monitor driver activity and milestone marking for orders.

Skills

Detail oriented

Written communication

Dependable

Organized

Logistics understanding

Independent worker

Time management

Tools

Slack

Google Suite

Zendesk

DialPad

Job description

We are seeking a highly detail-oriented and process-driven Regional Operations Specialist to support one of our largest clients. This role is closely aligned with a dispatch position, focusing on internal coordination and operational readiness. The primary responsibility is to ensure that drivers are fully prepared and equipped for each assignment through timely and accurate back-office support.

Key Responsibilities:

• Act as the key liaison between internal teams: field operations, drivers, and account management.
• Coordinate via text and SMS communication with drivers to ensure they are aligned with schedules and expectations.
• Handle calls for internal communication only—no direct customer interaction.
• Collaborate with the Customer Service team to proactively address and resolve driver-related issues.
• Review and update paperwork to ensure accuracy, completeness, and client alignment.
• Monitor driver activity to ensure accurate milestone marking for each order.
• Add and track order milestones in the system to maintain visibility and accountability.
• Anticipate potential gaps by reviewing orders in advance and requesting any missing information.
• Ensure operational readiness by making sure drivers have all necessary documents and instructions before their assignments.
• Maintain up-to-date records and documentation to support reporting and performance reviews.

Requirements

• Extreme attention to detail with the ability to execute with minimal to zero errors.
• Strong written communication skills for efficient and professional SMS/text updates.
• Dependable and highly organized with a proactive, solution-oriented mindset.
• Experience or strong interest in logistics, dispatch, or back-office coordination roles.
• Ability to quickly learn new software platforms and follow established processes.
• Self-motivated and able to work independently in a remote work environment.
• Proven ability to manage time effectively while handling multiple tasks.

Tools & Platforms:

• Slack – Internal team collaboration
• Google Suite – Document and file management
• Zendesk – Ticketing and support platform (training provided)
• DialPad – Internal phone system (training provided)
• HMO with 1 free dependent upon hire
• Life Insurance
• Night Differential
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• Equipment provided by the company
• Shift Schedule
• Tuesday–Saturday:1:00 AM to 10:00 AM PHT
• Onsite for the first 2 months and will transition to Hybrid setup