Customer Experience & Dispatch Lead

Satellite Office; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

Satellite Office is seeking a capable Dispatch Supervisor to oversee the end-to-end dispatch and deliveries workflow. You will lead the Dispatch and Deliveries team, drive process improvements, and manage health and safety standards while maintaining high morale among staff.

The role requires strong customer service experience, tech-savviness across Microsoft tools and social media, and the ability to work autonomously, including weekends. Training and growth opportunities are available.

Qualifications

• Experience in retail or customer service.
• Self-starter with ability to work autonomously.
• Customer-centric with strong problem-solving skills.
• Weekend availability and flexibility to adapt schedules.

Responsibilities

• Liaise with inbound customer enquiries across digital channels (email, Facebook, Instagram, live chat).
• Monitor customer reviews and follow up for case resolution using internal tools.
• Assess and convert customer enquiries into purchases.
• Assist with ad-hoc digital marketing activities for online sales.

Skills

Tech savvy

Microsoft Suite

Social media

Job description

Satellite Office is seeking a capable Dispatch Supervisor to oversee the end-to-end dispatch and deliveries workflow. You will lead the Dispatch and Deliveries team, drive process improvements, and manage health and safety standards while maintaining high morale among staff.

The role requires strong customer service experience, tech-savviness across Microsoft tools and social media, and the ability to work autonomously, including weekends. Training and growth opportunities are available.