Dispatch Coordinator

VA Masters; Balanga; On-site; PHP 279,000 - 446,000; Full time

Job summary

VA Masters in the Philippines is seeking a Dispatch Coordinator to quickly respond to inquiries, book appointments, and coordinate technicians so each job runs smoothly from first call to final follow-up. You will respond to inquiries, convert them into booked appointments, and ensure technicians are dispatched efficiently while maintaining an up-to-date CRM.

The ideal candidate has excellent spoken English, a friendly professional manner, and a drive to grow with the company for the long term.

Qualifications

• Excellent English with clear pronunciation.
• Strong customer service and professional attitude.
• Fast response time and ability to multitask.
• Experience with CRM systems.
• Organized, proactive, and detail-oriented.
• Trustworthy with commitments and productive without hand-holding.
• Strong communication skills.

Responsibilities

• Respond immediately to incoming leads, calls, and messages.
• Follow up with leads and convert inquiries into booked appointments.
• Schedule and confirm customer appointments.
• Answer customer questions and deliver excellent customer service.
• Coordinate and dispatch technicians to service appointments.
• Monitor technicians' progress and keep appointments on schedule.
• Follow up on completed jobs to confirm proper completion.
• Keep the CRM accurate and up to date on every lead, appointment, and job.

Skills

Customer service

English fluency

CRM experience

Multitasking

Communication skills

Proactive

Detail-oriented

Reliable

Tools

Workiz

Job description

Job Summary:

Customers remember how fast someone answered, and a reliable, quick-thinking Dispatch Coordinator will be that answer for our incoming leads and the technicians behind every job. You will respond to inquiries, turn them into booked appointments, and coordinate our technicians so every job runs smoothly from the first call to the final follow-up. Excellent spoken English, a friendly and professional manner, and the drive to grow with our company for the long term make for the ideal candidate.

Key Responsibilities:

• Respond immediately to incoming leads, calls, and messages
• Follow up with leads and convert inquiries into booked appointments
• Schedule and confirm customer appointments
• Answer customer questions and deliver excellent customer service
• Coordinate and dispatch technicians to service appointments
• Monitor technicians' progress and keep appointments on schedule
• Follow up on completed jobs to confirm proper completion
• Keep the CRM accurate and up to date on every lead, appointment, and job

Mandatory Skills:

• Excellent spoken English with clear, natural pronunciation
• Strong customer service skills and a friendly, professional attitude
• Fast response time and the ability to handle multiple tasks efficiently
• Experience with CRM systems
• Organized, responsible, proactive, and detail-oriented
• Trustworthy with commitments, rigorous about accuracy, and productive without hand-holding
• Strong communication skills

Preferred Skills:

• Previous experience supporting U.S. home service companies
• Hands-on experience with Workiz
• Experience converting inbound leads into booked appointments
• Experience coordinating field technicians or service schedules
• Capable of running several projects in tandem, with each one getting the focus it deserves
• Motivation to learn, improve, and grow with the company

Why Join Us:

Become a key member of a growing team where your work directly shapes the customer experience. We value reliability, initiative, and long-term commitment, and we offer real room to grow as the company grows.