Customer Service VA

Tavor Perry; Malaybalay; On-site; PHP 201,000 - 335,000; Full time

Job summary

Tavor Perry is seeking a proactive Dispatch Coordinator in the Philippines to act as the first point of contact for leads and customers. You will respond quickly, turn inquiries into booked appointments, and coordinate field technicians to ensure smooth service delivery from first contact to follow-up.

Ideal candidates have excellent spoken English, strong customer service skills, and the ability to manage multiple tasks efficiently while maintaining professional communication with clients and

Qualifications

• Excellent spoken English with clear pronunciation.
• Strong customer service attitude and professionalism.
• Fast response times and ability to manage multiple tasks.
• Experience with CRM systems.
• Organized, proactive, and detail-oriented.
• Punctual with deliverables and self-sufficient.

Responsibilities

• Respond promptly to incoming leads, calls, and messages.
• Convert inquiries into booked appointments; follow up as needed.
• Schedule and confirm customer appointments.
• Answer questions and provide outstanding customer service.
• Coordinate and dispatch technicians to service appointments.
• Monitor progress and keep appointments on schedule.
• Follow up after jobs to ensure satisfaction.
• Maintain accurate CRM records for all leads and jobs.

Skills

Excellent English

Customer service

Multi-tasking

CRM experience

Communication

Detail-oriented

Job description

Job Summary

The first reply often decides who gets the job, and a reliable, quick-thinking Dispatch Coordinator will make sure ours is fast and friendly as the first point of contact for our incoming leads and customers. You will respond to inquiries, turn them into booked appointments, and coordinate our technicians so every job runs smoothly from the first call to the final follow-up. Excellent spoken English, a friendly and professional manner, and the drive to grow with our company for the long term describe the person we want.

Key Responsibilities

• Respond right away to incoming leads, calls, and messages
• Follow up with leads and convert inquiries into booked appointments
• Schedule and confirm customer appointments
• Answer customer questions and deliver excellent customer service
• Coordinate and dispatch technicians to service appointments
• Monitor technicians' progress and keep appointments on schedule
• Follow up on completed jobs to confirm they were done properly
• Keep the CRM accurate and current on every lead, appointment, and job

Mandatory Skills

• Excellent spoken English with clear, natural pronunciation
• Strong customer service skills and a friendly, professional attitude
• Fast response time and the ability to handle multiple tasks efficiently
• Experience with CRM systems
• Organized, responsible, proactive, and detail-oriented
• Punctual with deliverables, scrupulous about the small details, and self-sufficient without regular supervision
• Strong communication skills

Preferred Skills

• Previous experience supporting U.S. home service companies
• Hands-on experience with Workiz
• Experience converting inbound leads into booked appointments
• Experience coordinating field technicians or service schedules
• Practiced at running several projects in the same period, sequencing the work sensibly and keeping each one visible to the team
• Motivation to learn, improve, and grow with the company

Why Join Us

Become a key member of a growing team where your work directly shapes the customer experience. We value reliability, initiative, and long-term commitment, and we offer real room to grow as the company grows.