Director of Process Excellence & Data-Driven Transformation

Capacita Human Resource Management Consultancy; Manila; Hybrid; PHP 2,232,000 - 3,348,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid work arrangement

Leadership opportunity

High-impact role

Professional growth

Collaborative environment

Job summary

Capacita Human Resource Management Consultancy in Manila, Philippines is seeking a Director – Process Excellence to lead business analysis initiatives, optimize operations, and drive continuous improvement across functions.

You will transform data into actionable insights, strengthen reporting capabilities, and deliver measurable efficiency gains while guiding senior stakeholders and cross-functional teams in a hybrid work setup.

Qualifications

• Bachelor's degree in BCA or postgraduate certificate in data science and business analysis as specified.
• Lean Six Sigma Black Belt certification (CSSBB or equivalent) is required.
• 12–15 years of leadership experience in business analysis roles.
• 12–15 years of working knowledge of business reporting and management principles, ideally in BPO/call center or customer service.
• At least 8–10 years of data analytics experience.
• Strong proficiency with Microsoft Excel, Word, and PowerPoint; excellent business writing and reports.
• Willingness to work graveyard shift and adjust to shifting schedules.

Responsibilities

• Lead the development and execution of process improvement strategies to enhance efficiency, quality, and service delivery.
• Oversee business analysis functions, reporting, dashboards, and insights for strategic decisions.
• Drive data analytics initiatives and ensure accuracy of management information.
• Provide leadership to BA and process excellence teams and align initiatives with priorities.
• Develop and maintain SOPs, process docs, and training to standardize execution.

Skills

Leadership

Data analytics

Stakeholder management

Communication

Business writing

Process documentation

Education

Bachelor of Computer Applications

Postgraduate Certificate in Data Science and Business Analysis

Tools

Excel

Word

PowerPoint

Job description

Capacita Human Resource Management Consultancy in Manila, Philippines is seeking a Director – Process Excellence to lead business analysis initiatives, optimize operations, and drive continuous improvement across functions.

You will transform data into actionable insights, strengthen reporting capabilities, and deliver measurable efficiency gains while guiding senior stakeholders and cross-functional teams in a hybrid work setup.