Director for Business Excellence (Blackbelt)

Shearwater Health; Taguig; On-site; PHP 2,500,000 - 4,500,000; Full time

Job summary

Shearwater Health seeks a Director for Business Excellence to lead the analytics lifecycle, shaping decisions and profitability. You will mentor analysts, collaborate with senior leaders, and drive data-driven improvements across enterprise programs.

The role requires deep expertise in reporting, analytics, and process optimization, with a graveyard shift readiness and Manila-area flexibility. Strong collaboration with Cross-functional teams is essential.

Qualifications

• Bachelor of Computer Applications or Post Graduate Certificate in Data Science and Business Analysis.
• Certified Lean Six Sigma Black Belt (CSSBB or equivalent) is required.
• 12–15 years of leadership experience in business analysis roles.
• 12–15 years' experience in business reporting & management principles, preferably in BPO.
• 8–10 years of data analytics experience.
• Advanced skills in Microsoft Excel, Word and PowerPoint.
• Excellent written and verbal communication, incl. presentations.
• Experience in business writing and training based on documentation.
• Willing to work the Graveyard shift.
• Open to NCR and Cebu candidates.

Responsibilities

• Own monthly, quarterly, and annual financial commitments and performance targets.
• Analyze financial drivers, operational metrics, and business trends to identify revenue growth, cost reductions, and productivity improvements.
• Ensure financial benefits from initiatives are calculated, validated, tracked, and realized.
• Lead savings validation governance for credible, sustainable benefits.
• Establish enterprise analytics frameworks to support data-driven decisions.
• Translate complex data into actionable recommendations for senior leadership.
• Develop predictive and diagnostic analytics to identify risks and improvement opportunities.
• Prepare executive-level business reviews for leadership and governance committees.
• Lead, mentor, and develop Report Analysts and Green Belt teams.
• Establish capability development programs, coaching frameworks, and learning pathways.

Skills

Leadership

Strategic thinking

Excel

Data analysis

Lean Six Sigma Black Belt

Communication

Mentoring

Stakeholder management

Reporting

Presentation

Education

Bachelor of Computer Applications

Data Science & Business Analysis certification

Bachelor's degree (general)

Tools

MS Excel

MS Word

MS PowerPoint

Job description

About the role

The Director for Business Excellence is responsible for managing and driving the entire analytics lifecycle to ensure impactful business decisions and continuous improvement in profitability. This role oversees experimental design, tracking, and implementation of actions that deliver measurable results. It owns GM's P&L commitments, provides strategic insights, and influences operational models to optimize performance. The Director collaborates with senior leaders and cross-functional teams to identify opportunities, implement solutions, and mentor the analytics team for sustained growth.

Key responsibilities

• Own monthly, quarterly, and annual financial commitments and performance targets
• Analyze financial drivers, operational metrics, and business trends to identify revenue growth opportunities, cost reduction initiatives, and productivity improvements
• Ensure financial benefits from improvement initiatives are accurately calculated, validated, tracked, and realized
• Lead savings validation governance to ensure credibility and sustainability of reported business benefits
• Establish enterprise analytics frameworks to support data-driven decision making
• Translate complex business data into actionable recommendations for senior leadership
• Develop predictive and diagnostic analytics to identify emerging risks, performance gaps, and improvement opportunities
• Prepare executive-level business reviews for senior leadership and governance committees
• Lead, mentor, and develop Report Analysts and Green Belt teams
• Establish capability development programs, coaching frameworks, certification standards, and learning pathways

About you

• Bachelor of Computer Applications or Post Graduate Certificate in Data Science and Business Analysis
• Certified Lean Six Sigma Black Belt (CSSBB or equivalent) is required
• At least 12-15 years of leadership position for business analysis roles
• Minimum of 12-15 years' working knowledge and technical understanding of business reporting and management principles, concepts, and practices preferably within the call center, business process outsourcing, or customer service industry
• 8-10 years of data analytics experience required
• Deep to Expert Knowledge in Microsoft Excel, MS Word and MS PowerPoint
• Excellent written and verbal communication skills, including face-to-face presentations
• Experience in business writing (process documentation) and providing training based on your documentation
• Willing to work on the Graveyard shift
• Bachelor's Degree
• Open to both NCR and Cebu candidates.