Process Excellence Manager

TP; Pasay; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

TP in Metro Manila seeks a Process Excellence Manager with Lean Six Sigma certification to drive continuous improvement across departments, analyze data, and define how digital disruption influences our business models, products, systems, and client interactions.

You will lead a team of specialists, coach others, and present compelling business cases to executives to secure funding for high-impact improvement initiatives that deliver measurable value.

Qualifications

• Lean Six Sigma certification (Green Belt or Black Belt) is required.
• Experience driving continuous improvement in a BPO environment.
• Data analytics skills and ability to translate insights into actions.
• Prior exposure to travel or logistics domains is preferred.

Responsibilities

• Analyze data from multiple departments to identify improvement opportunities.
• Lead and mentor a team of Specialists to implement projects.
• Develop and present business cases to executive leadership to secure funding.
• Define how digital disruption influences services, products, and client interactions.

Skills

Lean Six Sigma

Data analytics

BPO experience

Travel

Logistics

Job description

Looking for Process Excellence Manager who comes with Lean Six Sigma Certification in Green Belt or Black Belt preferred. Can analyze data from various departments and drive improvement projects. Explores and defines how digital disruption as macro trend influences business models, products, systems, and the manner in which the organization interacts with clients. Considers local and global aspects in terms of how services will be utilized, perceived and adopted across a wide

range of differing social and economic environments. Assesses emerging trends, technologies, electronic platforms and potential digital business opportunities. May present business cases to executive leadership to obtain funding required to pursue digital business opportunities.

Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in

the area, coaches, mentors and trains others on the area of expertise.

Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.

Required Skills:

• Lean Six Sigma Certification in Green Belt or Black Belt. Excellence presentation skills
• Prior Exp in BPO in driving continuous improvement projects
• Data analytics, Preferred someone who has prior experience in Travel or Logistics.
• Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.
• Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.
• Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department.
• Ensures appropriate policies, processes & standard are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.