Director of Restaurant Process Excellence

Our Clients; Mandaluyong; On-site; PHP 2,500,000 - 4,500,000; Full time

Job summary

Our Clients in Mandaluyong is seeking a strategic Head of Restaurant Process Excellence to lead process improvement, standardization, and systems optimization across the restaurant network, stores, commissaries, inventory operations, and supply chain.

The role partners with Operations, Supply Chain, Finance, IT, Procurement, and Commissary teams to improve productivity, inventory accuracy, cost efficiency, and operational performance.

Qualifications

• Bachelor's degree in Industrial Engineering or related field.
• 10–15 years in process excellence, continuous improvement, operations excellence, or related functions.
• At least 7 years of leadership experience, preferably managing managers or large cross-functional teams.
• Extensive experience in restaurant operations, multi-site operations in hospitality or retail.
• Experience with ERP, RMS, POS, process automation, or BI systems.

Responsibilities

• Develop and execute the organization's process excellence strategy and continuous improvement roadmap.
• Lead the review, analysis, and redesign of restaurant, commissary, inventory, and supply chain processes.
• Establish standardized operating procedures, process controls, and governance frameworks across the restaurant network.
• Identify operational inefficiencies, process gaps, and opportunities for cost reduction and productivity improvement.
• Oversee restaurant management systems and related platforms that support operational processes and inventory governance.
• Lead cross-functional process improvement, system implementation, and business transformation projects.
• Drive inventory accuracy, reconciliation, process compliance, and operational control initiatives.
• Establish KPIs, dashboards, and performance monitoring mechanisms to measure process effectiveness.
• Promote automation, data analytics, and technology-enabled process improvements.
• Partner with business leaders to ensure process improvements align with organizational objectives.
• Lead change management, stakeholder engagement, and adoption of new processes and systems.
• Manage and develop the Process Excellence team, including managers and senior professionals.
• Oversee project priorities, resources, timelines, and implementation outcomes.
• Present strategic recommendations to executive management regarding operational improvements and systems investments.

Skills

Leadership

Strategic planning

Analytical thinking

Change management

Project management

Stakeholder management

Cross-functional collaboration

Data analytics

Education

Bachelor's Degree in Industrial Engineering or related field

Tools

ERP systems

RMS

POS

Process automation tools

BI systems

Job description

Our Clients in Mandaluyong is seeking a strategic Head of Restaurant Process Excellence to lead process improvement, standardization, and systems optimization across the restaurant network, stores, commissaries, inventory operations, and supply chain.

The role partners with Operations, Supply Chain, Finance, IT, Procurement, and Commissary teams to improve productivity, inventory accuracy, cost efficiency, and operational performance.