Restaurant Systems & Process Excellence Lead

Our Clients

Mandaluyong

On-site

PHP 1,800,000 - 2,900,000

Full time

3 days ago

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Job summary

Our Clients seeks a strategic Head of Restaurant Systems and Process Improvement in Mandaluyong to lead the organization’s restaurant management systems, governance, and cross-functional process enhancements. The role focuses on optimizing store productivity, inventory accuracy, cost efficiency, and scalability across stores, commissaries, inventory, supply chain, and support functions.

The position requires a strong track record in leading RMS/ERP/POS projects, designing governance frameworks,

Qualifications

Bachelor’s degree in Industrial Engineering, Management Engineering, Information Systems, Operations Management, Business Administration, or related field.
10–15 years of relevant experience in restaurant systems, process improvement, operational excellence, inventory management, ERP/RMS, or related functions.
At least 7 years of leadership experience, preferably managing managers or large cross-functional teams.
Experience in restaurant operations, QSR, food service, retail, hospitality, or other multi-site environments.
Proven experience in restaurant systems management, process redesign, continuous improvement, and enterprise-wide systems implementation.
Strong understanding of restaurant operations, inventory management, supply chain processes, and operational controls.
Experience with ERP, RMS, POS, automation, analytics, and system integration projects.
Strong strategic planning, project management, analytical, and financial management capabilities.
Excellent stakeholder management and executive communication skills.
Demonstrated ability to lead cross-functional transformation and process improvement initiatives.
Strong people leadership, vendor management, and change management capabilities.

Responsibilities

Develop and execute the restaurant systems and process improvement strategy.
Oversee the organization’s restaurant management systems, operational technology, and process governance.
Lead the assessment, redesign, and standardization of restaurant, commissary, inventory, and supply chain processes.
Identify process gaps and opportunities to improve efficiency, productivity, cost control, and operational performance.
Lead RMS, ERP, POS, and related systems implementations, upgrades, integrations, and rollouts.
Ensure that systems are aligned with operational requirements and business process standards.
Establish governance frameworks, policies, SOPs, controls, and system operating standards.
Strengthen inventory management processes, data accuracy, reconciliation, and reporting controls.
Drive automation, analytics, and technology-enabled process improvement initiatives.
Establish KPIs, dashboards, and reporting frameworks to monitor systems and operational performance.
Collaborate with Operations, Supply Chain, Finance, IT, Procurement, and Commissary teams to address process and systems requirements.
Oversee vendors, system providers, technology partners, and implementation consultants.
Lead change management, user training, communication, and systems adoption initiatives.
Manage project priorities, budgets, resources, risks, and implementation timelines.
Lead, mentor, and develop the Restaurant Systems and Process Improvement team.
Provide strategic recommendations to executive management regarding systems enhancements and process improvement investments.
Ensure compliance with company policies, audit requirements, and internal controls.