Head of Operational Excellence and Systems

Our Clients; Mandaluyong; On-site; PHP 2,400,000 - 3,800,000; Full time

Job summary

Our Clients seeks a strategic Head of Operational Excellence and Systems in Mandaluyong to oversee improvement initiatives, restaurant management systems, and governance. The role coordinates Operations, Supply Chain, Finance, IT, Procurement, Inventory, and Commissary functions to drive efficiency and scalability.

You will lead system implementations, establish governance, and drive digital transformation across multi-site operations while mentoring the OE and Systems team and reporting to

Qualifications

• Bachelor’s degree in a related field.
• 10–15 years in operational excellence or related functions.
• At least 7 years in leadership roles overseeing managers or large teams.
• Experience in multi-site environments (QSR, hospitality, retail).
• Proven ability to standardize processes and implement enterprise systems.

Responsibilities

• Develop and implement the operational excellence and systems strategy.
• Lead initiatives to improve restaurant productivity and service consistency.
• Oversee process design, standardization, and governance across stores and supply chain.
• Manage restaurant management systems and related tech platforms.
• Lead system implementations, upgrades, integrations, and rollouts.
• Establish policies, controls, and performance guidelines.
• Drive continuous improvement using data and KPIs.
• Strengthen inventory processes and operational controls.
• Develop dashboards and reporting for performance monitoring.
• Identify automation opportunities and support digital transformation.
• Collaborate with senior leaders to align initiatives with business goals.
• Oversee vendors, partners, and implementation providers.
• Lead change management, training, and user adoption.
• Mentor the Operational Excellence and Systems team.
• Oversee project portfolios, budgets, and timelines.
• Provide strategic recommendations on systems investments.

Skills

Leadership experience

Process improvement

Strategic planning

Stakeholder management

Change management

Project management

Analytical skills

Operational governance

Education

Bachelor's Degree in Industrial Eng / Management Eng / IS / Operations Mgmt / Business Admin

Tools

ERP systems

RMS

POS

Automation & analytics

Job description

Head of Operational Excellence and Systems

Location: Mandaluyong City
Work Setup: On-site
Work Schedule: Monday to Friday
Employment Type: Full-time

Job Summary

We are looking for a strategic and experienced Head of Operational Excellence and Systems to oversee the organization's operational improvement initiatives, restaurant management systems, and process governance. The role will ensure that business processes, systems, and operational practices are aligned to achieve greater efficiency, consistency, productivity, and scalability.

The position will lead cross-functional initiatives involving Operations, Supply Chain, Finance, IT, Procurement, Inventory, and Commissary functions, while driving the integration of systems and processes across the organization.

Key Responsibilities

• Develop and implement the organization's operational excellence and systems strategy.
• Lead initiatives to improve restaurant productivity, operational efficiency, cost effectiveness, and service consistency.
• Oversee the assessment, design, and standardization of processes across stores, commissaries, inventory, and supply chain operations.
• Manage the organization's restaurant management systems and related operational technology platforms.
• Lead systems implementations, upgrades, integrations, migrations, and enterprise-wide rollouts.
• Establish process governance, operating standards, policies, controls, and performance guidelines.
• Drive continuous improvement programs using process analysis, operational data, and performance metrics.
• Strengthen inventory management processes, reconciliation practices, and operational controls.
• Develop KPIs, dashboards, and reporting tools to monitor operational and systems performance.
• Identify opportunities for automation, digital transformation, and systems integration.
• Collaborate with senior leaders and business stakeholders to align systems and operational initiatives with business objectives.
• Oversee vendors, technology partners, and external implementation providers.
• Lead change management, training, and user adoption programs.
• Manage, mentor, and develop the Operational Excellence and Systems team.
• Oversee project portfolios, resource allocation, budgets, and implementation timelines.
• Provide strategic recommendations to executive management on systems investments and operational improvement priorities.

Qualifications

• Bachelor's Degree in Industrial Engineering, Management Engineering, Information Systems, Operations Management, Business Administration, or a related field.
• Minimum of 10–15 years of relevant experience in operational excellence, process improvement, restaurant systems, business transformation, or related functions.
• At least 7 years of leadership experience, preferably managing managers or large cross-functional teams.
• Experience in QSR, food service, restaurant operations, retail, hospitality, or other multi-site environments.
• Proven experience in process improvement, operational standardization, and enterprise-wide systems implementation.
• Strong understanding of restaurant operations, inventory management, supply chain workflows, and business controls.
• Experience with ERP, RMS, POS, automation, analytics, and other operational systems.
• Strong strategic planning, project management, analytical, and financial management skills.
• Excellent stakeholder management and executive communication capabilities.
• Demonstrated ability to lead transformation initiatives and deliver sustainable business improvements.
• Strong people leadership, vendor management, and change management skills.