Service Excellence & Restaurant Training Leader

Our Clients; Mandaluyong; Presencial; PHP 781.000 - 1.004.000; Jornada completa

Descripción de la vacante

Our Clients in the Philippines based in Mandaluyong City seeks a Service Excellence and Restaurant Training Manager to elevate guest experiences by developing restaurant teams through structured learning programs, coaching and operational excellence initiatives. This role partners closely with Operations to build high-performing restaurant teams.

You will lead FOH capability-building across branches, create training modules and manuals, and monitor service quality through audits and evaluations.

Formación

• Bachelor's Degree in Hotel & Restaurant Management, Hospitality Management, or related field.
• At least 5 years of managerial experience in restaurant training and development.
• Experience from casual dining restaurant groups is highly preferred.
• Strong background in FOH operations, service excellence, coaching, and people development.
• Proven ability to develop high-performing restaurant teams through effective learning programs.

Responsabilidades

• Develop and execute service excellence and restaurant training programs.
• Lead FOH capability-building initiatives across restaurant branches.
• Conduct coaching, workshops, and leadership development sessions.
• Monitor service quality through audits and performance evaluations.
• Create training modules, learning materials, and operational manuals.
• Analyze guest feedback and identify opportunities for continuous improvement.
• Support restaurant leaders in employee engagement and talent development.
• Ensure consistency in customer experience across all locations.

Conocimientos

FOH operations

Service excellence

Coaching

People development

Educación

Bachelor's Degree in Hotel & Restaurant Management

Descripción del empleo

Our Clients in the Philippines based in Mandaluyong City seeks a Service Excellence and Restaurant Training Manager to elevate guest experiences by developing restaurant teams through structured learning programs, coaching and operational excellence initiatives. This role partners closely with Operations to build high-performing restaurant teams.

You will lead FOH capability-building across branches, create training modules and manuals, and monitor service quality through audits and evaluations.