Dining Guest Experience Specialist

PRIMESEARCH SERVICE PROVIDER CORPORATION; Manila; Presencial; PHP 200.000 - 260.000; Jornada completa

Descripción de la vacante

PrimeSearch Service Provider Corporation in Manila seeks a Front Desk Guest Relations Associate to warmly greet guests, manage reservations, and coordinate seating with the service team.

You will handle waitlists, answer inquiries via phone and social media, respond to guest feedback, and support administrative tasks such as shift reporting and reception area upkeep. This role emphasizes courtesy, communication, and teamwork in a fast-paced hospitality setting.

Responsabilidades

• Guest greeting and seating: Welcome arriving guests courteously, verify reservations, and direct them to their tables.
• Reservation management: Handle table bookings, cancellations, and modifications via phone, email, walk-ins, or digital platforms.
• Waitlist coordination: Estimate wait times for unreserved diners, keep a calm demeanor with waiting guests, and notify dining and service staff when tables are ready.
• Communication & inquiries: Answer phone calls, respond to social media or booking inquiries, and share menu or dietary details.
• Customer relations: Listen to initial guest feedback or complaints, assist with lost-and-found items, and relay issues to the floor manager.
• Administrative support: Maintain clean reception areas, prepare daily shift reports, track guest preferences, and coordinate seating charts with servers.

Descripción del empleo

PrimeSearch Service Provider Corporation in Manila seeks a Front Desk Guest Relations Associate to warmly greet guests, manage reservations, and coordinate seating with the service team.

You will handle waitlists, answer inquiries via phone and social media, respond to guest feedback, and support administrative tasks such as shift reporting and reception area upkeep. This role emphasizes courtesy, communication, and teamwork in a fast-paced hospitality setting.