Guest Experience & Dining Services Associate

Cabalen Group; Parañaque; On-site; PHP 167,000 - 234,000; Full time

Job summary

Cabalen Group in Parañaque, Philippines, is looking for a Guest Service Associate to warmly welcome guests and ensure a smooth dining experience from arrival to seating and beyond.

You will escort guests to their tables, respond to requests promptly, and coordinate with dining room staff to deliver fast, high-quality service. A diploma is preferred, basic computer literacy, and excellent communication are essential.

Qualifications

• Diploma or higher preferred.
• Basic computer literacy is required.
• Strong communication and active listening skills.
• Flexibility to work in shifts.
• Ability to multitask in a fast-paced environment.
• Must be able to walk and stand for the full shift.

Responsibilities

• Ensure every guest feels cared for, valued, and respected.
• Escorts customers to accommodations.
• Greets customers immediately with a friendly and sincere welcome.
• Respond promptly and courteously to any requests.
• Directs dining room personnel on customer needs to ensure fast, quality service from arrival.
• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort to dining area; present menus; announce waiter’s name.
• Answer incoming calls to the restaurant and provide appropriate service.
• Help dining room staff by setting and clearing tables.
• Contribute to team effort by accomplishing related results as needed.

Skills

Basic computer literacy

Active listening and goodcommunication

Shift flexibility

Multitasking in fast-paced environment

Standing/walking for long shifts

Education

High School Diploma

College degree preferred

Job description

Cabalen Group in Parañaque, Philippines, is looking for a Guest Service Associate to warmly welcome guests and ensure a smooth dining experience from arrival to seating and beyond.

You will escort guests to their tables, respond to requests promptly, and coordinate with dining room staff to deliver fast, high-quality service. A diploma is preferred, basic computer literacy, and excellent communication are essential.