Guest Experience Specialist - Front Desk & Reservations

Rosewood Hotel Group; Philippines; On-site; PHP 279,000 - 391,000; Full time

Job summary

Rosewood Hotel Group invites applications for a Front Office Associate to deliver premium guest service in the Philippines. The role includes check-in/check-out, room assignment, reservations, and cross-department coordination to ensure a seamless guest experience.

The successful candidate will demonstrate attention to detail, excellent communication, and a courteous attitude, with basic computer skills and familiarity with hotel services.

Qualifications

• Hands-on front office experience.
• Strong communication and organizational skills.
• Proficiency with Microsoft Office suite.
• Familiarity with hotel services; OPERA is a plus.

Responsibilities

• Perform check-in and check-out procedures.
• Assign rooms and handle reservations.
• Collaborate with hotel staff to ensure guest satisfaction.
• Maximize room sales and assist VIP/pre-registered guests.
• Process late/early arrivals and settle charges during night shift.
• Maintain organized workspace and adherence to policies.
• Escalate issues when necessary.
• Support recruitment and talent development initiatives.
• Uphold brand integrity.

Skills

Attention to detail

Excellent communication

Basic computer proficiency

Customer service

OPERA knowledge

Tools

Microsoft Office

Job description

Rosewood Hotel Group invites applications for a Front Office Associate to deliver premium guest service in the Philippines. The role includes check-in/check-out, room assignment, reservations, and cross-department coordination to ensure a seamless guest experience.

The successful candidate will demonstrate attention to detail, excellent communication, and a courteous attitude, with basic computer skills and familiarity with hotel services.