Guest Experience & Local Marketing Specialist

Cabalen Management Co., Inc.; Manila; On-site; PHP 134,000 - 201,000; Full time

Job summary

Cabalen Management Co., Inc. in Manila is seeking a friendly Guest Services Associate to ensure every guest feels valued and respected from arrival to departure.

You will greet guests, escort them to their dining area, present menus, and answer calls with a courteous, proactive approach. The role requires multitasking in a fast-paced environment and teamwork to deliver high-quality service.

Qualifications

• High school diploma or college degree.
• Must be able to walk and stand for the entire shift.
• Strong communication and listening skills.
• Willing to work in shifts.

Responsibilities

• Ensure every guest feels care for valued and respected.
• Escorts customers to accommodations.
• Greets customers immediately with a friendly and sincere welcome.
• Respond promptly and courteously to any requests.
• Directs and instructs dining room staff on customer needs to ensure fast, quality service from arrival.
• Greet arriving and departing guests, escort to dining area, present menus, announce server name.
• Answer incoming calls to the restaurant and provide appropriate service.
• Help dining room staff by setting and clearing tables.
• Contribute to team effort by accomplishing related results as needed.

Skills

Excellent communication

Active listening

Basic computer literacy

Shift flexibility

Multitasking in fast-paced environment

Walk/stand for entire shift

Education

College or high school diploma

Job description

Cabalen Management Co., Inc. in Manila is seeking a friendly Guest Services Associate to ensure every guest feels valued and respected from arrival to departure.

You will greet guests, escort them to their dining area, present menus, and answer calls with a courteous, proactive approach. The role requires multitasking in a fast-paced environment and teamwork to deliver high-quality service.