Guest Reservations Specialist

Filinvest Group; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading hospitality company in Metro Manila seeks an experienced professional for reservation management. The candidate will handle guest communications, maintain meticulous reservation records, and assist with front office activities. Ideal applicants should demonstrate strong organizational and communication skills, alongside at least one year of experience in the hospitality industry. Proficiency in essential software like MS Excel and Outlook is essential, enabling them to thrive in a fast-paced environment and contribute positively to the team.

Qualifications

• Excellent written and verbal communication skills are essential.
• Ability to work well under pressure and manage multiple tasks effectively.
• Proficiency in computer use for scheduling reservations.
• Experience in hospitality or hotel roles is highly regarded.

Responsibilities

• Respond to guest communications regarding reservations.
• Maintain reservation records and process modifications.
• Prepare confirmation letters and manage cancellations.
• Ensure accurate information is communicated to the front desk.

Skills

Excellent communication skills

Organizational skills

Time management

Discretion and confidentiality

Ecommerce knowledge

Education

Minimum one year of experience in Ecommerce roles

Hospitality Industry Experience

Tools

MS Excel

MS Word

MS PowerPoint

MS Outlook

Job description

A leading hospitality company in Metro Manila seeks an experienced professional for reservation management. The candidate will handle guest communications, maintain meticulous reservation records, and assist with front office activities. Ideal applicants should demonstrate strong organizational and communication skills, alongside at least one year of experience in the hospitality industry. Proficiency in essential software like MS Excel and Outlook is essential, enabling them to thrive in a fast-paced environment and contribute positively to the team.