Customer Experience Advisor — Helpdesk & Solutions

cnx; Cagayan de Oro; On-site; PHP 201,000 - 301,000; Full time

Job summary

cnx in Cagayan de Oro is seeking a Customer Service Advisor to support customers via calls and online channels, ensuring timely responses and problem resolution in line with client requirements.

The role emphasizes empathy, clear communication, and the ability to multitask in a fast-paced environment. You will greet customers professionally, maintain product knowledge, and document interactions for quality and training purposes.

Qualifications

• High school diploma with 3–6 months relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer/navigation skills and PC knowledge.
• Able to communicate clearly, both written and verbal.
• Detail-oriented and dependable.
• Ability to multitask in a fast-paced environment.
• Able to work in a team or independently.
• Patience in customer interactions and professional tone.

Responsibilities

• Interface with customers via inbound/outbound calls or online channels.
• Ensure service meets contractual KPIs.
• Clarify requirements and provide resolutions using tools and resources.
• Listen and build rapport with customers while addressing needs.
• Greet customers courteously and professionally.
• Maintain knowledge of client products/services.
• Prepare complete and accurate work notes in accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track and retrieve information in call tracking database.
• Refer inquiries to published materials or senior staff when needed.

Skills

Customer service

Computer literacy

Communication skills

Detail-oriented

Multi-tasking

Team player

Education

High School diploma

Job description

cnx in Cagayan de Oro is seeking a Customer Service Advisor to support customers via calls and online channels, ensuring timely responses and problem resolution in line with client requirements.

The role emphasizes empathy, clear communication, and the ability to multitask in a fast-paced environment. You will greet customers professionally, maintain product knowledge, and document interactions for quality and training purposes.