Customer Experience & Digital Sales Specialist

Globe Telecom; Philippines; On-site; PHP 279,000 - 424,000; Full time

Job summary

Globe Telecom is seeking a customer-facing professional to support customers across digital channels and in-person interactions. The role focuses on assisting customers, handling sales and service needs, and processing transactions.

The ideal candidate has a bachelor's degree, 3–5 years in sales or customer-facing roles, and strong communication and problem-solving skills. Weekend and holiday shifts are required.

Qualifications

• Bachelor's degree required.
• 3–5 years in sales or customer-facing roles.
• Willing to work weekends and holidays.
• Familiar with CRM or POS systems.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education.
• Attends to sales and service needs of customers.
• Approves and processes sales and services applications and transactions in the system.
• Processes payment for bills, purchases, and other transactions.

Skills

Interpersonal skills

Communication

Active listening

Problem solving

Sales experience

Education

Bachelor's degree

Tools

CRM tools

POS systems

Job description

Globe Telecom is seeking a customer-facing professional to support customers across digital channels and in-person interactions. The role focuses on assisting customers, handling sales and service needs, and processing transactions.

The ideal candidate has a bachelor's degree, 3–5 years in sales or customer-facing roles, and strong communication and problem-solving skills. Weekend and holiday shifts are required.