Specialist - Customer Experience Ambassador

Globe Telecom; Philippines; On-site; PHP 335,000 - 558,000; Full time

Job summary

Globe Telecom is seeking a Specialist - Customer Experience Ambassador in the Philippines to guide customers through digital channels, provide face-to-face user education, and support sales and service needs. The role involves approving and processing applications and transactions in the system, as well as handling payments for bills and purchases.

The ideal candidate will contribute to a welcoming customer experience while upholding Globe’s service standards and DEI commitments.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Skills

Customer service

Sales support

Job description

Specialist - Customer Experience Ambassador

Company : Globe Telecom Job Type : Full Time Philippines

Job Description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.