Digital Customer Care Senior Associate - Contact Expert

NTT DATA Group; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

NTT DATA, Inc. in the Philippines is hiring a Digital Customer Service Representative to be the first point of contact for customers. You will solve issues, answer questions, and ensure exceptional service with a caring approach.

Responsibilities include handling inquiries, documenting interactions, and maintaining up-to-date product knowledge while upholding confidentiality and data policies.

Qualifications

• Demonstrated passion for customer satisfaction and service excellence.
• Excellent English language skills, both written and spoken.
• Experience in an interactive customer service environment is required.
• Experience in food and/or retail industries is a plus.
• Strong written and verbal communication, typing, spelling and grammar.
• Ability to implement changes and learn new skills quickly.

Responsibilities

• Deliver first class service by assessing and responding to customer needs and recommending solutions.
• Respond to inquiries and complaints with professional care at all times.
• Handle complex inquiries and complaints accurately using provided resources.
• Document interactions and update call history, and coordinate follow-ups as needed.
• Stay current on program and product information through continuous learning.
• Maintain confidentiality and adhere to data protection guidelines.

Skills

Customer service

English proficiency

Oral and written communication

Typing accuracy

Data entry

Empathy

Job description

NTT DATA, Inc. in the Philippines is hiring a Digital Customer Service Representative to be the first point of contact for customers. You will solve issues, answer questions, and ensure exceptional service with a caring approach.

Responsibilities include handling inquiries, documenting interactions, and maintaining up-to-date product knowledge while upholding confidentiality and data policies.