Digital Customer Care Associate Frontline Support

NTT DATA, Inc.; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A global technology services company is seeking a Customer Care Associate in Quezon City. This full-time position requires delivering exceptional customer service as the first point of contact. Candidates must have strong oral and written communication skills, a positive attitude, and a commitment to customer satisfaction. Responsibilities include assessing customer needs, responding to inquiries, and maintaining program knowledge. The role is essential for creating an enjoyable customer experience, available for various shifts.

Qualifications

• Demonstrated passion for customer satisfaction excellence.
• Prior experience in an interactive customer service environment.
• Strong and developed communication skills including typing, spelling, and grammar.
• Ability to resolve complex customer complaints professionally.

Responsibilities

• Deliver first class service by assessing and responding to customer needs.
• Respond to inquiries/complaints with professionalism and care.
• Accurately complete necessary documentation for each customer interaction.
• Stay updated on program and product information.

Skills

Customer satisfaction orientation

Oral communication skills

Written communication skills

Problem-solving skills

Empathy

Team collaboration

Job description

A global technology services company is seeking a Customer Care Associate in Quezon City. This full-time position requires delivering exceptional customer service as the first point of contact. Candidates must have strong oral and written communication skills, a positive attitude, and a commitment to customer satisfaction. Responsibilities include assessing customer needs, responding to inquiries, and maintaining program knowledge. The role is essential for creating an enjoyable customer experience, available for various shifts.