Customer Care Ambassador – Grow with a Global Team

Ntt Data; Philippines; On-site; PHP 246,000 - 357,000; Full time

Benefits offered by this job

HMO Benefits

Employee Assistance Program

Paid Vacation Leaves

Yearly Appraisal

Career Growth Opportunities

Rewards and Recognition programs

Referral Incentives

Job summary

Ntt Data in Quezon City, Philippines, seeks a Customer Care Associate to be the first point of contact for customers. You will deliver friendly, accurate assistance and resolve issues with care and professionalism, ensuring every interaction reflects the brand’s commitment to service excellence.

You will work on-site at Eastwood Cyber Park, with shifts including early mornings to late evenings. Experience in customer service and strong communication skills are valued as you join a global team.

Qualifications

• Demonstrated passion for customer satisfaction and prior experience is a strong asset.
• Interactive customer service environment experience preferred.
• Strong oral and written communication skills, including typing and grammar.
• Ability to learn new skills quickly and apply knowledge accurately.
• Advanced PC knowledge and system navigation familiarity.

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs.
• Respond to inquiries and complaints with a professional approach at all times.
• Handle complex inquiries and complaints in an informed and responsible manner.
• Complete documentation for each interaction and input call history data.
• Stay current on program and product information through continuous learning.

Skills

Customer service

Communication skills

Typing / data entry

Problem solving

Empathy

Team player

Tools

PC literacy

Job description

Ntt Data in Quezon City, Philippines, seeks a Customer Care Associate to be the first point of contact for customers. You will deliver friendly, accurate assistance and resolve issues with care and professionalism, ensuring every interaction reflects the brand’s commitment to service excellence.

You will work on-site at Eastwood Cyber Park, with shifts including early mornings to late evenings. Experience in customer service and strong communication skills are valued as you join a global team.