Senior BPO Customer Care Specialist

NTT DATA, Inc.; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Job summary

NTT DATA, Inc. in the Philippines is seeking a customer service professional to deliver first-class support by accurately assessing and responding to customer needs. You will handle inquiries and complaints with professionalism, document interactions, and ensure data remains confidential.

Ideal candidates have a passion for customer satisfaction, strong English communication, and the ability to learn quickly. French language skills are a plus, and experience in food or retail helps.

Qualifications

• Experience in customer service preferred.
• English required; bilingual (French) an asset.
• Experience in food or retail considered an asset.
• Excellent written and verbal communication skills.
• Able to learn new skills quickly.

Responsibilities

• Assess and respond to customer needs with sound judgment.
• Handle inquiries and complaints professionally.
• Document interactions and update call history.
• Maintain program and product knowledge through learning.
• Maintain strict confidentiality and data guidelines.
• Work all required shifts.

Skills

Customer service

Communication skills

English language

Typing

Job description

NTT DATA, Inc. in the Philippines is seeking a customer service professional to deliver first-class support by accurately assessing and responding to customer needs. You will handle inquiries and complaints with professionalism, document interactions, and ensure data remains confidential.

Ideal candidates have a passion for customer satisfaction, strong English communication, and the ability to learn quickly. French language skills are a plus, and experience in food or retail helps.