Senior Digital Customer Care Specialist

NTT DATA Group; Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

NTT DATA, Inc. in the Philippines is seeking a Digital Customer Service Representative to be the first point of contact for customers, delivering courteous, accurate solutions and ensuring a positive service experience.

You will respond to inquiries and complaints, document interactions, and maintain up-to-date knowledge of products and policies while upholding confidentiality and professional standards.

Qualifications

• Demonstrated passion for customer satisfaction and prior experience is a strong asset.
• Strong written and spoken English communication abilities.
• Ability to learn new skills quickly and apply them accurately.
• Advanced knowledge of PCs and basic system navigation.

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
• Respond to complex customer inquiries and complaints in a highly informed, accurate and responsible manner in accordance with resources provided.
• Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
• Remain current on program and product information by being committed to continuous learning.
• Maintain strict confidentiality at all times and adhere to legislation and service guidelines on the use of data.

Skills

Customer service

Communication skills

Typing

Empathy

Problem solving

Job description

NTT DATA, Inc. in the Philippines is seeking a Digital Customer Service Representative to be the first point of contact for customers, delivering courteous, accurate solutions and ensuring a positive service experience.

You will respond to inquiries and complaints, document interactions, and maintain up-to-date knowledge of products and policies while upholding confidentiality and professional standards.