Desktop Support Specialist - End-User IT & Troubleshooting

Axiom Technologies; Parañaque; On-site; PHP 201,000 - 312,000; Full time

Job summary

A global IT solutions provider is seeking a Desktop Support Officer to provide onsite assistance to users and ensure optimal service delivery. The ideal candidate will have strong troubleshooting skills across different operating systems, excellent customer service skills, and relevant IT certifications. You'll work independently and collaboratively, providing solutions to complex issues while maintaining professionalism under pressure. Join a dynamic team focused on delivering high-quality solutions.

Qualifications

• At least two IT certifications from a specified list.
• Experience supporting various technologies and services.
• Excellent communication skills.

Responsibilities

• Provide onsite support to end-users in desktop computing.
• Troubleshoot and resolve hardware/software issues.
• Maintain high customer service standards.

Skills

Computer OS/Peripherals troubleshooting

Customer service skills

Troubleshooting Windows and Apple OS

Time management

Analytical skills

Education

CompTIA A+ Certification

Microsoft Certified IT Professional (MCITP)

Microsoft Office Specialist (MOS)

Tools

SCCM

Active Directory

Microsoft Office

Job description

A global IT solutions provider is seeking a Desktop Support Officer to provide onsite assistance to users and ensure optimal service delivery. The ideal candidate will have strong troubleshooting skills across different operating systems, excellent customer service skills, and relevant IT certifications. You'll work independently and collaboratively, providing solutions to complex issues while maintaining professionalism under pressure. Join a dynamic team focused on delivering high-quality solutions.