Desktop Support Specialist

Sharp Brains Solutions; Philippines; On-site; PHP 335,000 - 580,000; Full time

Job summary

Sharp Brains Solutions in the Philippines is seeking an IT Support Specialist to provide onsite end-user support, office infrastructure, asset management, and project-based assistance. You will troubleshoot hardware and software, deploy and decommission equipment, maintain network services, and coordinate with remote teams and vendors.

The role requires strong customer service, documentation, and the ability to work independently.

Qualifications

• Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to work independently and coordinate with remote support teams and vendors.

Responsibilities

• Provide onsite end-user support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux).
• Assist with office infrastructure: network connectivity, printing, voice, AV, and workplace technologies.
• Conduct asset management: inventory audits and accurate asset records.
• Support project and site activities: asset deployment, maintenance, warranty coordination, and equipment relocations.

Skills

End-user support

Hardware troubleshooting

Networking basics

Asset management

Documentation

Customer service

Remote coordination

Job description

Job Summary: We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure, asset management, and project-based support. The role involves troubleshooting, device lifecycle management, office IT infrastructure support, inventory management, and coordination with remote technical teams and third-party vendors.

Key Responsibilities:

End-User Support

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux).
• Provision, deploy, replace, and decommission IT equipment.
• Troubleshoot hardware, software, connectivity, and user-related issues.
• Coordinate escalations with Level 2 support teams.

Office Infrastructure Support

• Support office IT services including network connectivity, printing, voice, AV, and workplace technologies.
• Install, maintain, and troubleshoot switches, routers, access points, and related infrastructure equipment.
• Assist with smart office solutions, digital signage, and conference room technologies.
• Coordinate with vendors and support scheduled maintenance activities.

Asset Management

• Conduct inventory audits and maintain accurate asset records.

Project & Site Support

• Receive, register, label, image, deploy, track, and maintain IT assets.
• Coordinate warranty repairs, device redeployment, disposal, and stock management.
• Ensure compliance with asset management policies and audit requirements.
• Support office moves, hardware refreshes, equipment relocations, and infrastructure projects.
• Assist with business events, demonstrations, and technology deployments.
• Provide remote hands support and escort third-party vendors when required.

Required Skills

• Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
• Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points).
• Experience with hardware asset management and inventory control.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to work independently and coordinate with remote support teams and vendors.