Desktop Support Staff

H2 Software Consulting Services Inc.; Makati; On-site; PHP 223,200 - 279,000; Full time

Job summary

H2 Software Consulting Services Inc. is seeking an IT support personnel to provide on-site and remote desktop support for end-users. Responsibilities include troubleshooting, installation, and maintenance of IT equipment, as well as handling service requests.

Ideal candidates are fresh graduates or those with up to 1 year of experience, possessing good to excellent communication skills. This role requires a willingness to work on shifting schedules, including weekends and holidays.

Qualifications

• Entry level; open to fresh graduates or candidates with up to 1 year of IT/desktop support experience.
• Good to excellent communication skills (verbal and written).
• Willing to work in Makati, Taguig, or Pasig.

Responsibilities

• Provide on-site and remote desktop support for end-users (hardware, software, and peripherals).
• Perform basic troubleshooting, installation, and configuration of IT equipment.
• Handle service requests and elevate technical issues when necessary.
• Maintain proper documentation of issues and resolutions.
• Perform field work as required to support business operations.
• Work on shifting schedules, including weekends and holidays depending on business needs.

Skills

Desktop support

Troubleshooting

Communication skills

Job description

• Provide on-site and remote desktop support for end-users (hardware, software, and peripherals)
• Perform basic troubleshooting, installation, and configuration of IT equipment
• Handle service requests and elevate technical issues when necessary
• Maintain proper documentation of issues and resolutions
• Perform field work as required to support business operations
• Work on shifting schedules, including weekends and holidays depending on business needs

Qualifications

• Entry level; open to fresh graduates or candidates with up to 1 year of IT/desktop support experience
• Good to excellent communication skills (verbal and written)
• Willing to work in Makati, Taguig, or Pasig