Desktop Support Engineer

Axiom Technologies; Taguig; On-site; PHP 334,800 - 502,200; Full time

Job summary

A global IT services company in the Philippines is seeking an IT Support Specialist to provide onsite and on-call assistance in desktop computing environments. The ideal candidate should have experience in troubleshooting computer operating systems and peripherals, excellent customer service skills, and relevant IT certifications. This role requires the ability to work both independently and as part of a team, ensuring timely and accurate delivery of services to end-users.

Qualifications

• 2+ years of relevant experience in IT support.
• Strong knowledge of Infrastructure support and Microsoft Office applications.
• Ability to work independently and in a team environment.

Responsibilities

• Provide onsite/on-call assistance to end-users in a timely manner.
• Troubleshoot and resolve issues related to desktop computing.
• Support a variety of technologies including printers and operating systems.

Skills

Computer OS/Peripherals troubleshooting

Handling Different PC Operating Systems (Windows 7/8 and 10)

Excellent customer service and people skills

Advanced technical abilities including troubleshooting skills

Strong analytical and problem-solving capabilities

Education

PC/Laptop OEM Maintenance Certification

CompTIA A+ Certification

Microsoft Certified IT Professional (MCITP)

Microsoft Office Specialist (MOS)

Tools

SCCM

Microsoft Office applications

Active Directory

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large‑scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on‑call assistance to end‑users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Desired Experience:
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems (Windows 7/8 and 10)
• Performing Hardware Software Installation (understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high‑profile situations while maintaining professionalism under pressure

Personal Attributes

• Good knowledge of Infrastructure support.
• Strong analytical and problem‑solving capabilities.
• Well‑organized and extremely detail‑oriented.
• Strong customer service ethic and great communication skills, both oral and written.
• Passionate about delivering quality no matter what you are doing.
• Can work both independently and in a collaborative team‑oriented environment.
• A self‑starter, motivated to push the limits and think outside of the box.
• Fondness for solutions that are simple, elegant, and effective.
• Ability to work with and maintain confidential information.

In‑depth knowledge of

• Microsoft Office applications
• PC/Laptop hardware
• PC/Laptop peripherals, including printers

Basic knowledge of

• Active Directory
• Exchange
• Apple OS
• SCCM

IT Qualifications

• PC/Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in the desktop area
• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 2+ years of relevant experience.
• Freshers and IT Students are also welcome but with IT backgrounds.
• Ready to travel 12‑18 miles as per the requirement.