Desktop IT Engineer - Break/Fix & End-User Support

IntouchCX

Central Luzon

On-site

PHP 335,000 - 502,000

Full time

3 days ago

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Job summary

IntouchCX is seeking an IT Desktop Generalist/Engineer to maintain and repair computers, hardware, and software in a break/fix environment. The role emphasizes IT standards and broad support across desktops, laptops, printers, and related peripherals.

Ideal candidates have a post-secondary IT degree or certificate and at least 1 year in a call center or similar environment, with strong English communication and a proactive, collaborative mindset. On-site work in the Philippines is expected.

Qualifications

Post-secondary degree or certificate in IT/Computing.
At least 1 year of experience in a call center or similar IT environment.
Experience with Windows, Mac OS X, iOS and Android.
Excellent English communication, written and verbal.
Ability to work in a fast-paced, time-sensitive environment.

Responsibilities

Perform hardware troubleshooting including repairs, upgrades, and configuration of desktops and laptops.
Engage with internal and external partners to provide updates, solutions, and ensure compliance relating to all IT components.
Monitor, report, and document system and performance issues.
Adhere to company policies, core values, and procedures.
Interpret and validate technical issues, test solutions, follow-up and escalate when necessary.
Manage the installation, diagnostics, repairs, maintenance and upgrades of all hardware and equipment for optimal workstation performance.
Complete projects by coordinating resources and timetables with others.
Verify application results by conducting system audits of implemented technologies.
Interpret service delivery key metrics to problem solve.
Provide generalized IT support as required.