Desktop IT Engineer: Hardware & Software Support

IntouchCX; Mabalacat; On-site; PHP 220,000 - 420,000; Full time

Job summary

IntouchCX is seeking an IT Desktop Generalist to maintain and repair computers, hardware, and software in a break/fix environment. The ideal candidate will advocate IT standards and provide generalized IT support across varying devices and platforms.

The role requires at least 1 year of related experience, fluency in English, and strong analytical and organizational skills to operate in a fast-paced, customer-focused environment. Working hours may include days, evenings, and holidays.

Qualifications

• A post-secondary degree or certificate in IT/CompSci/CompEng or related field.
• At least 1 year of call center or similar technical experience.
• Experience with Windows OS, macOS, iOS, Android, LAN/WAN, desktops, laptops, and peripherals.

Responsibilities

• Perform hardware troubleshooting including repairs and upgrades of desktops and laptops.
• Engage with internal and external partners to provide updates and ensure IT component compliance.
• Monitor, report, and document system performance issues.
• Adhere to company policies, values, and procedures.
• Interpret and validate technical issues, test solutions, and escalate when needed.
• Manage installation, diagnostics, repairs, and upgrades of all hardware.
• Coordinate resources and timetables to complete projects.
• Verify results by system audits of implemented technologies.
• Interpret service delivery metrics to identify improvements.
• Provide generalized IT support as required.

Skills

English communication

Analytical skills

Customer service

Interpersonal skills

Organizational skills

Problem solving

Education

Post-secondary IT/CS/Engineering degree or certificate

Graduate level students considered

Job description

IntouchCX is seeking an IT Desktop Generalist to maintain and repair computers, hardware, and software in a break/fix environment. The ideal candidate will advocate IT standards and provide generalized IT support across varying devices and platforms.

The role requires at least 1 year of related experience, fluency in English, and strong analytical and organizational skills to operate in a fast-paced, customer-focused environment. Working hours may include days, evenings, and holidays.