IT Service Desk Engineer - Rapid Tech Support Pro

Intelegencia; Tarlac City; On-site; PHP 240,000 - 300,000; Full time

Job summary

Intelegencia in the Philippines is seeking an IT Service Desk Engineer to deliver first-line technical support to end-users. You will troubleshoot hardware, software, and network issues, install and maintain systems, and document configurations in a fast-paced environment.

The ideal candidate has 1–2 years IT support experience, solid Windows OS and Microsoft 365 knowledge, and strong communication skills. ITIL/CompTIA certifications are a plus.

Qualifications

• Experience in IT support or help desk is preferred.
• ITIL or CompTIA certifications are a plus.

Responsibilities

• Provide first-line technical support to end-users.
• Troubleshoot hardware, software, and network issues.
• Install and maintain systems and applications.
• Document configurations and solutions for future reference.

Skills

Windows OS

Microsoft 365

Strong communication

Job description

Job Description:

Intelegencia in the Philippines is seeking an IT Service Desk Engineer to deliver first-line technical support to end-users. You will troubleshoot hardware, software, and network issues, install and maintain systems, and document configurations in a fast-paced environment.

The ideal candidate has 1–2 years IT support experience, solid Windows OS and Microsoft 365 knowledge, and strong communication skills. ITIL/CompTIA certifications are a plus.