IT Service Desk Engineer: Fast-Paced Tech Support & Resolve

Intelegencia; Tarlac City; On-site; PHP 280,000 - 420,000; Full time

Job summary

Intelegencia is seeking an IT Service Desk Engineer in the Philippines to act as the primary contact for end-users, delivering timely technical assistance via phone, email, and remote tools. The role requires diagnosing hardware, software, and network issues, installing and maintaining systems, and documenting support activities.

The ideal candidate will have 1–2 years in IT support, strong customer service and communication skills, and familiarity with Windows OS, Microsoft 365, and basic

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 1–2 years of experience in IT support or helpdesk functions.
• Solid understanding of Windows operating systems, Microsoft 365, basic networking, and standard enterprise applications.
• Strong communication, problem-solving, and customer service abilities.

Responsibilities

• Deliver first-level technical assistance via phone, email, and remote support tools.
• Diagnose and resolve hardware, software, and network-related concerns.
• Install, configure, and maintain computer systems, applications, and peripheral devices.
• Escalate complex issues to the appropriate teams and monitor progress until completion.
• Document support requests, troubleshooting steps, and system configurations.
• Support IT asset management, system upgrades, and routine maintenance activities.

Skills

Customer service

Problem solving

Communication

Multitasking

Education

Bachelor’s degree in IT/CS

Tools

Windows OS

Microsoft 365

Basic networking

Enterprise applications

Job description

Intelegencia is seeking an IT Service Desk Engineer in the Philippines to act as the primary contact for end-users, delivering timely technical assistance via phone, email, and remote tools. The role requires diagnosing hardware, software, and network issues, installing and maintaining systems, and documenting support activities.

The ideal candidate will have 1–2 years in IT support, strong customer service and communication skills, and familiarity with Windows OS, Microsoft 365, and basic