IT Desktop Specialist: Hardware & End-User Support

IntouchCX; Metro Manila; On-site; PHP 300,000 - 500,000; Full time

Job summary

IntouchCX is seeking an IT Desktop Engineer to maintain and repair computers and related hardware in a break/fix environment at our Manila operations. The role focuses on providing generalized IT support while upholding IT standards across devices and platforms.

You will troubleshoot hardware, coordinate with partners, monitor performance, and perform system audits. The role requires strong English communication and the ability to work in a fast-paced setting with flexible shifts.

Qualifications

• Post-secondary degree or certificate in IT-related field.
• At least 1 year experience in a call center environment or similar IT setting.
• Experience with Windows, macOS, iOS/Android, and LAN/WAN.
• Strong English communication and teamwork.
• Analytical, problem-solving and customer-oriented mindset.

Responsibilities

• Perform hardware troubleshooting including repairs and upgrades.
• Coordinate with internal/external partners for updates and compliance.
• Monitor, report and document system performance issues.
• Install, diagnose, repair and upgrade desktops, laptops and printers.
• Complete projects by coordinating resources and timelines.
• Verify results by conducting system audits.
• Provide generalized IT support as required.

Skills

Excellent English communication

Strong analytical skills

Interpersonal & organizational skills

Customer-oriented

Tech savvy & up-to-date

Ability to work in fast-paced env

Shift flexibility

Comprehend & interpret information

Education

IT-related degree or certificate

Graduate level students welcome

Tools

Windows OS

macOS/iOS/Android support

LAN/WAN networks

Job description

IntouchCX is seeking an IT Desktop Engineer to maintain and repair computers and related hardware in a break/fix environment at our Manila operations. The role focuses on providing generalized IT support while upholding IT standards across devices and platforms.

You will troubleshoot hardware, coordinate with partners, monitor performance, and perform system audits. The role requires strong English communication and the ability to work in a fast-paced setting with flexible shifts.