IT Desktop Engineer

IntouchCX; Metro Manila; On-site; PHP 300,000 - 500,000; Full time

Job summary

IntouchCX is seeking an IT Desktop Engineer to maintain and repair computers and related hardware in a break/fix environment at our Manila operations. The role focuses on providing generalized IT support while upholding IT standards across devices and platforms.

You will troubleshoot hardware, coordinate with partners, monitor performance, and perform system audits. The role requires strong English communication and the ability to work in a fast-paced setting with flexible shifts.

Qualifications

• Post-secondary degree or certificate in IT-related field.
• At least 1 year experience in a call center environment or similar IT setting.
• Experience with Windows, macOS, iOS/Android, and LAN/WAN.
• Strong English communication and teamwork.
• Analytical, problem-solving and customer-oriented mindset.

Responsibilities

• Perform hardware troubleshooting including repairs and upgrades.
• Coordinate with internal/external partners for updates and compliance.
• Monitor, report and document system performance issues.
• Install, diagnose, repair and upgrade desktops, laptops and printers.
• Complete projects by coordinating resources and timelines.
• Verify results by conducting system audits.
• Provide generalized IT support as required.

Skills

Excellent English communication

Strong analytical skills

Interpersonal & organizational skills

Customer-oriented

Tech savvy & up-to-date

Ability to work in fast-paced env

Shift flexibility

Comprehend & interpret information

Education

IT-related degree or certificate

Graduate level students welcome

Tools

Windows OS

macOS/iOS/Android support

LAN/WAN networks

Job description

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We’re looking for an IT Desktop Generalist to maintain and repair computers, hardware, and software in a break/fix environment. The ideal candidate is someone with a passion to provide generalized IT support and be an advocate of IT standards at IntouchCX.

As IT Desktop Engineer, You Will…

• Perform hardware troubleshooting which includes repairs, upgrades, and configuration of desktops and laptops
• Engage with internal and external partners to provide updates, solutions, and ensure compliance relating to all IT components
• Monitor, report, and document system and performance issues
• Adhere to company policies, core values, and procedures
• Interpret and validate technical issues, test solutions, follow-up and elevate when necessary
• Manage the installation, diagnostics, repairs, maintenance and upgrades of all hardware and equipment (including but not limited to desktops, laptops, printers) for optimal workstation performance
• Complete projects by coordinating resources and timetables with others
• Verify application results by conducting system audits of implemented technologies
• Interpret service delivery key metrics to problem solve
• Provide generalized IT support as required

As IT Desktop Engineer, You Have…

• A post-secondary degree or certificate, preferably in computer related courses (IT/CompSci/CompEng, etc.)
• At least 1 year experience in a call center environment, or directly related experience working in a similar technical environment (asset)
• Graduate level students will be considered
• Experience in Windows OS, MAC OSX, IOS, Android, LAN/WAN, Desktop, Laptop, software installation and peripheral troubleshooting support
• Working knowledge with MS Windows, IOS/OSX, Android, Linux system environments
• Strong analytical skills, sound judgment and ability to work effectively with internal clients, IT Management and other team members
• Excellent English communication skills, both written and verbal
• The ability to comprehend, capture and interpret basic information
• The ability to work in a fast paced and time sensitive environment
• Strong interpersonal and organizational skills, and customer-oriented
• Tech savvy and updated on the latest technology available on the market (tablets, game consoles, LED TVs, etc.)
• Ability to work a variety of shifts, including days, evenings, and holidays

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [e-mail] for review and validation.