IT Desktop Engineer

IntouchCX; Central Luzon; On-site; PHP 335,000 - 502,000; Full time

Job summary

IntouchCX is seeking an IT Desktop Generalist/Engineer to maintain and repair computers, hardware, and software in a break/fix environment. The role emphasizes IT standards and broad support across desktops, laptops, printers, and related peripherals.

Ideal candidates have a post-secondary IT degree or certificate and at least 1 year in a call center or similar environment, with strong English communication and a proactive, collaborative mindset. On-site work in the Philippines is expected.

Qualifications

• Post-secondary degree or certificate in IT/Computing.
• At least 1 year of experience in a call center or similar IT environment.
• Experience with Windows, Mac OS X, iOS and Android.
• Excellent English communication, written and verbal.
• Ability to work in a fast-paced, time-sensitive environment.

Responsibilities

• Perform hardware troubleshooting including repairs, upgrades, and configuration of desktops and laptops.
• Engage with internal and external partners to provide updates, solutions, and ensure compliance relating to all IT components.
• Monitor, report, and document system and performance issues.
• Adhere to company policies, core values, and procedures.
• Interpret and validate technical issues, test solutions, follow-up and escalate when necessary.
• Manage the installation, diagnostics, repairs, maintenance and upgrades of all hardware and equipment for optimal workstation performance.
• Complete projects by coordinating resources and timetables with others.
• Verify application results by conducting system audits of implemented technologies.
• Interpret service delivery key metrics to problem solve.
• Provide generalized IT support as required.

Skills

Analytical skills

Excellent English

Customer-oriented

Work in fast-paced env

Interpersonal skills

Education

IT-related degree

Post-secondary certificate

Tools

Windows OS

Mac OSX

iOS

Android

LAN/WAN

Desktop hardware

Printer troubleshooting

Job description

Job Description:

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We’re looking for an IT Desktop Generalist to maintain and repair computers, hardware, and software in a break/fix environment. The ideal candidate is someone with a passion to provide generalized IT support and be an advocate of IT standards at IntouchCX.

As IT Desktop Engineer, You Will…

• Perform hardware troubleshooting which includes repairs, upgrades, and configuration of desktops and laptops
• Engage with internal and external partners to provide updates, solutions, and ensure compliance relating to all IT components
• Monitor, report, and document system and performance issues
• Adhere to company policies, core values, and procedures
• Interpret and validate technical issues, test solutions, follow-up and escalit when necessary
• Manage the installation, diagnostics, repairs, maintenance and upgrades of all hardware and equipment (including but not limited to desktops, laptops, printers) for optimal workstation performance
• Complete projects by coordinating resources and timetables with others
• Verify application results by conducting system audits of implemented technologies
• Interpret service delivery key metrics to problem solve
• Provide generalized IT support as required

As IT Desktop Engineer, You Have…

• A post-secondary degree or certificate, preferably in computer related courses (IT/CompSci/CompEng, etc.)
• At least 1 year experience in a call center environment, or directly related experience working in a similar technical environment (asset)
• Graduate level students will be considered
• Experience in Windows OS, MAC OSX, IOS, Android, LAN/WAN, Desktop, Laptop, software installation and peripheral troubleshooting support
• Working knowledge with MS Windows, IOS/OSX, Android, Linux system environments
• Strong analytical skills, sound judgment and ability to work effectively with internal clients, IT Management and other team members
• Excellent English communication skills, both written and verbal
• The ability to comprehend, capture and interpret basic information
• The ability to work in a fast paced and time sensitive environment
• Strong interpersonal and organizational skills, and customer-oriented
• Tech savvy and updated on the latest technology available on the market (tablets, game consoles, LED TVs, etc.)
• Ability to work a variety of shifts, including days, evenings, and holidays

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to [e-mail] for review and validation.