IT Desktop Engineer

IntouchCX; Mabalacat; On-site; PHP 220,000 - 420,000; Full time

Job summary

IntouchCX is seeking an IT Desktop Generalist to maintain and repair computers, hardware, and software in a break/fix environment. The ideal candidate will advocate IT standards and provide generalized IT support across varying devices and platforms.

The role requires at least 1 year of related experience, fluency in English, and strong analytical and organizational skills to operate in a fast-paced, customer-focused environment. Working hours may include days, evenings, and holidays.

Qualifications

• A post-secondary degree or certificate in IT/CompSci/CompEng or related field.
• At least 1 year of call center or similar technical experience.
• Experience with Windows OS, macOS, iOS, Android, LAN/WAN, desktops, laptops, and peripherals.

Responsibilities

• Perform hardware troubleshooting including repairs and upgrades of desktops and laptops.
• Engage with internal and external partners to provide updates and ensure IT component compliance.
• Monitor, report, and document system performance issues.
• Adhere to company policies, values, and procedures.
• Interpret and validate technical issues, test solutions, and escalate when needed.
• Manage installation, diagnostics, repairs, and upgrades of all hardware.
• Coordinate resources and timetables to complete projects.
• Verify results by system audits of implemented technologies.
• Interpret service delivery metrics to identify improvements.
• Provide generalized IT support as required.

Skills

English communication

Analytical skills

Customer service

Interpersonal skills

Organizational skills

Problem solving

Education

Post-secondary IT/CS/Engineering degree or certificate

Graduate level students considered

Job description

About the Job

We’re looking for an IT Desktop Generalist to maintain and repair computers, hardware, and software in a break/fix environment. The ideal candidate is someone with a passion to provide generalized IT support and be an advocate of IT standards at IntouchCX.

As IT Desktop Engineer, You Will…

• Perform hardware troubleshooting which includes repairs, upgrades, and configuration of desktops and laptops
• Engage with internal and external partners to provide updates, solutions, and ensure compliance relating to all IT components
• Monitor, report, and document system and performance issues
• Adhere to company policies, core values, and procedures
• Interpret and validate technical issues, test solutions, follow-up and elevate when necessary
• Manage the installation, diagnostics, repairs, maintenance and upgrades of all hardware and equipment (including but not limited to desktops, laptops, printers) for optimal workstation performance
• Complete projects by coordinating resources and timetables with others
• Verify application results by conducting system audits of implemented technologies
• Interpret service delivery key metrics to problem solve
• Provide generalized IT support as required

As IT Desktop Engineer, You Have…

• A post-secondary degree or certificate, preferably in computer related courses (IT/CompSci/CompEng, etc.)
• At least 1 year experience in a call center environment, or directly related experience working in a similar technical environment (asset)
• Graduate level students will be considered
• Experience in Windows OS, MAC OSX, IOS, Android, LAN/WAN, Desktop, Laptop, software installation and peripheral troubleshooting support
• Working knowledge with MS Windows, IOS/OSX, Android, Linux system environments
• Strong analytical skills, sound judgment and ability to work effectively with internal clients, IT Management and other team members
• Excellent English communication skills, both written and verbal
• The ability to comprehend, capture and interpret basic information
• The ability to work in a fast paced and time sensitive environment
• Strong interpersonal and organizational skills, and customer-oriented
• Tech savvy and updated on the latest technology available on the market (tablets, game consoles, LED TVs, etc.)
• Ability to work a variety of shifts, including days, evenings, and holidays

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels. Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to @intouchcx.com for review and validation.

Job DetailsPay TypeSalaryEducation LevelSome College