Delinquency Collections Specialist

CTBC Bank (Philippines) Corp.; Taguig; Hybrid; PHP 246,000 - 391,000; Full time

Job summary

CTBC Bank (Philippines) Corp. is seeking a Collections Associate to monitor delinquent accounts, communicate with clients, arrange payment plans, and maintain precise collection records in line with bank policies and regulatory requirements.

The role involves coordinating with branches and internal units to minimize losses while protecting customer information. Fresh graduates may be considered based on Bank needs and qualifications.

Qualifications

• Bachelor's degree requirement in business/finance/banking fields.
• Strong communication and negotiation abilities are essential.

Responsibilities

• Monitor accounts and identify past-due or delinquent obligations.
• Contact clients to remind them of outstanding balances and due dates.
• Follow up on payment commitments and negotiate payment arrangements per policy.
• Maintain accurate records of collection activities and account status.
• Perform regular follow-ups to facilitate timely settlement and reduce balances.
• Escalate delinquent accounts to the appropriate officer or unit.
• Coordinate with Branches, Credit, Loans Operations, Legal, and other units.
• Prepare periodic collection reports and updates for management.
• Assist in monitoring collection performance against targets and SLAs.
• Handle client inquiries professionally while maintaining confidentiality.
• Ensure all activities comply with Bank policies, privacy laws, and regulations.
• Perform other collection-related duties as needed.

Skills

Communication

Negotiation

Attention to detail

Data privacy

MS Office

Education

Bachelor's degree in Business Administration, Finance, Accounting, Banking, or related field

Job description

CTBC Bank (Philippines) Corp. is seeking a Collections Associate to monitor delinquent accounts, communicate with clients, arrange payment plans, and maintain precise collection records in line with bank policies and regulatory requirements.

The role involves coordinating with branches and internal units to minimize losses while protecting customer information. Fresh graduates may be considered based on Bank needs and qualifications.