Proactive Collections Specialist

Cycle Financing Corporation; Metro Manila; On-site; PHP 201,000 - 290,000; Full time

Job summary

Cycle Financing Corporation in Metro Manila invites applications for a Collection Associate responsible for achieving collection targets by proactively managing customer accounts and ensuring timely payments in line with BSP guidelines.

You will contact customers via calls, email, and SMS, maintain accurate records, and handle concerns professionally while negotiating payment arrangements. The role requires a college background, strong communication, and adaptability to a fast-paced environment.

Qualifications

• College graduate or at least 2 years of college education.
• Excellent written and verbal communication, professional and confident with customers.
• Strong negotiation and customer service skills for payment discussions.
• Detail-oriented and organized with accurate records maintenance.
• Computer literate with proficiency in Microsoft Office and Google Workspace.
• Ability to work under pressure, meet targets, and handle multiple accounts.
• Willing to learn and adapt to a fast-paced environment.
• Previous experience in collection, customer service, sales, or financing is an advantage.

Responsibilities

• Proactively contact customers with current and past-due accounts to follow up on payments and discuss repayment arrangements.
• Use calls, email, and SMS to communicate with customers regarding reminders and balances.
• Monitor accounts and maintain up-to-date collection records.
• Address customer concerns professionally and provide appropriate assistance.
• Perform other related duties as assigned.

Skills

Communication skills

Negotiation

Customer service

Detail oriented

Microsoft Office

Google Workspace

Work under pressure

Adaptability

Sales experience

Financing knowledge

Education

College education

Tools

Microsoft Office

Google Workspace

Job description

Cycle Financing Corporation in Metro Manila invites applications for a Collection Associate responsible for achieving collection targets by proactively managing customer accounts and ensuring timely payments in line with BSP guidelines.

You will contact customers via calls, email, and SMS, maintain accurate records, and handle concerns professionally while negotiating payment arrangements. The role requires a college background, strong communication, and adaptability to a fast-paced environment.