Collections Associate (Makati)

China Banking Corporation (CBC); Makati; On-site; PHP 201,000 - 312,000; Full time

Job summary

China Banking Corporation (CBC) in Makati is seeking a Collections Associate responsible for managing delinquent accounts, contacting customers about overdue payments, and negotiating repayment arrangements to recover balances.

This role supports asset quality and regulatory compliance while maintaining positive customer relationships. The ideal candidate has strong communication and negotiation skills, is detail-oriented, and willing to work on-site in Makati to meet targets.

Qualifications

• Bachelor's degree in business-related field.
• Experience in collections, customer service, banking operations, or credit management preferred.
• Strong communication, negotiation, and interpersonal skills.
• Ability to handle challenging customer interactions professionally.
• Detail-oriented with good analytical and problem-solving abilities.
• Proficient in Microsoft Office applications, particularly Excel and Word.
• Capable of managing multiple accounts and meeting collection targets.
• Willing to work on-site in Makati and conduct collection activities as needed.
• Fresh graduates with strong communication skills are encouraged to apply.
• Knowledge of banking, lending, and collection regulations is an advantage.

Responsibilities

• Manage delinquent accounts and monitor collections.
• Contact customers regarding overdue payments.
• Negotiate repayment arrangements.
• Ensure timely collection of outstanding balances.
• Adhere to company policies and regulatory requirements.

Skills

Communication skills

Negotiation

Interpersonal skills

Excel

Word

Attention to detail

Analytical thinking

Multitasking

Fresh graduates welcome

Strategic thinking

Education

Bachelor's degree in Business Administration, Finance, Banking, Accounting, or related field

Tools

Excel

Word

Job description

The Collections Associate is responsible for managing and monitoring delinquent accounts, contacting customers regarding overdue payments, negotiating repayment arrangements, and ensuring timely collection of outstanding balances. The role supports the bank's asset quality objectives while maintaining positive customer relationships and adhering to company policies and regulatory requirements.

Qualifications

• Bachelor's degree in Business Administration, Finance, Banking, Accounting, or any related field

• Preferably with experience in collections, customer service, banking operations, or credit management

• Strong communication, negotiation, and interpersonal skills

• Ability to handle challenging customer interactions professionally and effectively

• Detail-oriented with good analytical and problem-solving abilities

• Proficient in Microsoft Office applications, particularly Excel and Word

• Capable of managing multiple accounts and meeting collection targets

• Willing to work on-site in Makati and conduct collection-related activities as needed

• Fresh graduates with strong communication skills are encouraged to apply

• Knowledge of banking, lending, and collection regulations is an advantage