Collections Associate

Bank of the Philippine Islands; Makati; On-site; PHP 279,000 - 469,000; Full time

Job summary

Bank of the Philippine Islands in Makati seeks a Front-end Collections Specialist to drive timely front-end strategies for Business Banking accounts aged 1–90 DPD and to mitigate delinquency escalation. You will lead callouts and email outreach to recover balances and maintain compliance.

Responsibilities include securing right-party contact, converting promises to pay, identifying accounts for payment arrangements, and meeting cure/collection targets while following regulatory guidelines.

Qualifications

• Bachelor's degree required in business-related field or finance.
• Excellent oral and written communication skills.
• Strong interpersonal and relationship-building abilities.
• High level of initiative and innovation.
• Detail-oriented with strong analytical, organizational, and teamwork skills.

Responsibilities

• Handle and negotiate immediate payment for delinquent accounts aged 1-90 DPD.
• Identify, evaluate, and process eligible accounts for payment arrangements.
• Ensure performance targets: right-party contact, PTP conversion, curing rate, and recovery outcomes.
• Ensure 100% account coverage and timely contact attempts per collections strategies and regulatory requirements.
• Coordinate with other units of the bank to optimize collections.

Skills

Attention to detail

Communication skills

Interpersonal skills

Initiative

Analytical thinking

Organizational skills

Team orientation

Problem solving

Education

Bachelor's Degree in Business/Finance

Tools

Microsoft Office

Job description

Job Description:

Ensure timely execution of front-end collections strategies for Business Banking accounts aged 1 90 Days Past Due (DPD) to mitigate the accounts flowing to a higher delinquency level. The role is focused on handling callouts of delinquent accounts to prevent delinquency escalation. The position is mainly focused on ensuring adherence to collections strategies, securing right party contact, promise-to-pay (PTP) conversion, cure rate target achievement and identifying accounts eligible for payment arrangements. The position ensures operational discipline, maximizes early-stage recovery, and mitigates roll-forward risk through collection negotiation via callouts.

Responsibilities:

• 1.) Handle and negotiate immediate payment for delinquent accounts ageing 1-90dpd to prevent further aging through callouts and email.
• 2.) Identify, evaluate, and process eligible accounts for payment arrangements.
• 3.) Ensure performance through achievement of targets focused on right-party contact rates, promise-to-pay (PTP) conversion, collection and curing rate to drive recovery outcomes.
• 4.) Ensures 100% account coverage and timely contact attempts by enforcing adherence to collections strategies, using prescribed spiels, complying with regulatory requirements, and executing proper escalation processes for unresolved or high-risk accounts.
• 5.) Coordinates with other units of the bank

Qualifications:

• 1.) Bachelor's Degree in any field, preferably business-related or finance
• 2.) Keen on details, effective communication skills, proficient in both oral and written communication
• 3.) Good communication skills and interpersonal skills
• 4.)High level of initiative and innovation
• 5.) Computer literate, team-based, and result-based orientation, people management, organizational, and analytical process-based skills
• 6.) Willing to be assigned in Makati City